NEW RESEARCH FROM HARVARD BUSINESS REVIEW ANALYTIC SERVICES SPONSORED BY SERVICEMAX

As organizations progress with digital transformation initiatives, migrating to an asset-centric model can deliver greater value for customer experience and increased revenue streams. Leaders in digital transformation are seizing the opportunity to establish asset-centricity as a core organizing principle of their initiatives. 

The global study, Refining Digital Transformation through Asset Centricity, was developed through interviews with subject matter experts, academics and business leaders, including ServiceMax customer, Schneider Electric. Researchers explored the market factors and customer expectations driving digital transformation across organizations with equipment and assets, as well the definition of an asset-centric, life-cycle approach enabled by service.

The report highlights four key areas organizations should focus on to ensure the efficacy and long-term impact of their asset-centric digital transformation efforts:

• Understanding the Asset-centric Approach
• Evolving Roles to Support an Asset-centric Organization
• Advancing Service Organizations to Adopt Asset-centric Practices
• Executing Change Management

Access your copy of the report here.