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Why Your IT Helpdesk Is Key To Hybrid Work Success

July 27, 2022 No Comments

Featured article by David Jones

Serious Young Caucasian Man with Headset, Successful Manager ofImage Source

A growing trend, remote work is embraced by a lot of companies that value the importance of a better work-life balance and the need for a more positive work culture. Despite many challenges, businesses continue to evolve, emerging stronger than ever.

However, not all companies follow the remote work setup. Some prefer hybrid work, a flexible approach that lets you divide your time between working from home and in the office. There are several types of hybrid work models, and one of them is the flexible hybrid work model. Under this model, employees are free to choose their work schedule and location according to their priorities for the day. For example, they can work on a project at a coffee shop, but if they need to join a training session or a meeting with their team members, they can visit the office. 

Another hybrid work model is the fixed hybrid model. The company decides on the work schedule for working from home and in the office. For instance, employees can work in the office every Monday and Wednesday and work from home every Tuesday and Thursday. 

For a hybrid model to be successful, an IT helpdesk is necessary. Their main function is to ensure smooth operations. They can help improve work efficiency by resolving employees’ issues. Moreover, they keep up with trends to identify common problems and lower the number of requests. For instance, if employees send several requests about a copier machine, the IT department will know that they need to conduct preventive maintenance. One more example of how the IT department monitors trends is changing providers because of glitches in a third-party software. 

If you’re looking to set up an IT helpdesk for your company, you can check out reliable sites like With an IT helpdesk, your employees will be more productive, and issues your business faces will be addressed promptly and effectively. Read on to learn more about why your IT helpdesk is crucial for hybrid work success.

They Keep Communication Seamless

During a video conference, you aren’t able to see and understand what your team members are saying because of poor video quality and distorted audio. An experienced IT professional can fix these technical issues immediately, so you can communicate better with colleagues.  

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They Encourage Collaboration

Working together in a shared space enables team members to brainstorm ideas and monitor execution and progress. Whether it’s working virtually, on site, or a mix of both, the presence of an IT expert will motivate team members to work together and accomplish tasks efficiently.  

Furthermore, your IT helpdesk will see to it that your company’s applications or software are up-to-date and that all tools are in good working order, so meetings or activities go according to schedule.

They Improve Productivity

Aside from enhancing communication and collaboration, an IT helpdesk can increase productivity by focusing on certain tasks, such as data analytics, product development, and process automation. They can also reduce system downtimes by overseeing the infrastructure daily. This allows them to develop an understanding of systems’ standard behavior and spot any deviations that may lead to potential problems. As a result, they’re able to take immediate action before a system malfunctions.

They Maintain Momentum

There’s bound to be technical issues, be it in a traditional office or a hybrid workplace. When they occur, employees lose their momentum.

An IT helpdesk can maintain momentum by providing a fast response and effective resolutions. For example, an employee encounters a glitch in a phone system. With their extensive knowledge, 24/7 support, and a strong ticketing system, an IT helpdesk will diagnose the problem and solve it accordingly. 

As mentioned earlier, they can track trends, identifying and categorizing issues. When they’re able to determine the most common signs of a problem, they can figure out the root cause. And as they work on the problem, they can inform other teams that are affected by sending status updates. They can offer temporary solutions as well to prevent an overwhelming number of requests from employees experiencing the same problem.

They Help Employees Meet Deadlines

Employees may not be able to meet deadlines and produce quality work because of technical issues, such as lost data and an overloaded router. To retrieve lost data, an IT helpdesk can offer options like advising employees to avoid using the drive until files are restored. When a router is overloaded, they will ask employees to check if the wireless router is well-connected and guide them through connecting a modem or a router. 


A hybrid work model is convenient since it lets employees find balance between work and life and get more work done. But it won’t succeed without a reliable IT helpdesk. An IT helpdesk is there to offer technical assistance and keep communication streamlined.

About the Author

David Jones is an IT specialist with more than 12 years of industry experience. He shares his knowledge in technological matters through writing blogs. In his free time, David enjoys boating and camping with his friends.


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