Inside the Briefcase

FICO Scales with Oracle Cloud

FICO Scales with Oracle Cloud

Doug Clare, Vice President at FICO, describes how Oracle...

Is Your Enterprise IT the Best It Can Be?

Is Your Enterprise IT the Best It Can Be?

Enterprise IT is a driver of the global economy....

The IoT Imperative for Consumer Industries

The IoT Imperative for Consumer Industries

This IDC white paper examines current and future...

How to align your visual brand guidelines and create consistently on-brand content

How to align your visual brand guidelines and create consistently on-brand content

In this ebook, we’ll explore the various themes leading...

Your B2B Content Strategy in 2017: How To Think Like A Movie Studio + 6 Other Tactics

Your B2B Content Strategy in 2017: How To Think Like A Movie Studio + 6 Other Tactics

Jon Lombardo, Creative Lead, LinkedIn, reveals in this presentation...

5 Soft Skills for Customer Support with Paul Glen

February 8, 2016 No Comments

Brilliant troubleshooting isn’t nearly enough to make tech support successful. You can fix every bug, solve every problem and still have unhappy clients. More than just the technology, you need to support the people.

“Great support requires a blend of technical and soft skills. To be great at it, you’ve got to know which soft skills really make a difference and how to develop them.”

Join Paul Glen, award-winning author and Computerworld columnist, as he explores the top five soft skills you need to deliver amazing customer support experiences.

  • * What clients really want from you
  • * Tips for diffusing tense situations
  • * How to become everyone’s favorite support technician
  • * And more…

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