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IT Briefcase Exclusive Interview: Getting the Most Out of Open Source While Managing License Compliance, Risk, and Security

IT Briefcase Exclusive Interview: Getting the Most Out of Open Source While Managing License Compliance, Risk, and Security

with Kendra Morton, Flexera
In this interview, Kendra Morton,...

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Why DEM Matters More Than Ever in Financial Services

Remember waiting in line at the bank? Banking customers...

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How to Transform Your Website into a Lead Generating Machine

Responsive customer service has become of special importance, as...

Ironclad SaaS Security for Cloud-Forward Enterprises

Ironclad SaaS Security for Cloud-Forward Enterprises

The 2015 Anthem data breach was the result of...

The Key Benefits of Using Social Media for Business

The Key Benefits of Using Social Media for Business

Worldwide, there are more than 2.6 billion social media...

5 Soft Skills for Customer Support with Paul Glen

February 8, 2016 No Comments

Brilliant troubleshooting isn’t nearly enough to make tech support successful. You can fix every bug, solve every problem and still have unhappy clients. More than just the technology, you need to support the people.

“Great support requires a blend of technical and soft skills. To be great at it, you’ve got to know which soft skills really make a difference and how to develop them.”

Join Paul Glen, award-winning author and Computerworld columnist, as he explores the top five soft skills you need to deliver amazing customer support experiences.

  • * What clients really want from you
  • * Tips for diffusing tense situations
  • * How to become everyone’s favorite support technician
  • * And more…

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