Inside the Briefcase

Briefcase Highlights

Featured White Papers

The Quest for Delivering Meaningful Digital Experiences

September 7, 2017 No Comments

In an effort to better understand how businesses are driving social collaboration around content, delivering multi-channel digital experiences and using self-service to further engage with their customers, employees and other constituents, CMSWire conducted a survey of our audience. The results of that survey are reviewed in this white paper.

Enterprise Mobility for Dummies

September 7, 2017 No Comments

Mobile is the new normal for users to connect and consume content. You need to consider apps, mobile integration, security, analytics, development tools, life-cycle management, various mobile stakeholders, and the overall enterprise mobile ecosystem.

Best Practice Metrics for Improving Field Service Operations

September 6, 2017 No Comments

This white paper presents solutions to some of the common challenges of utilizing metrics in service, presents best practice metrics service organizations are tracking, and discusses how to effectively leverage technology to see and impact your service performance.


September 6, 2017 No Comments

This report will explore how service executives are improving the efficiency of their operations in areas, like first-time fix rate, but have fallen behind in meeting (and exceeding) customer needs.

Gartner Magic Quadrant Report for Field Service Management

September 5, 2017 No Comments

The Field Service Management market is growing rapidly in response to proven business results from projects and technology developments in mobility, SaaS and machine learning.

Excellence in the Field: Put the Customer First

September 5, 2017 No Comments

This report will highlight the innovative ways top performing service firms and manufacturers engage with their customers while also delivering tangible value.

THE MODERN CIO: Digitally Delivering Business Transformation

September 5, 2017 No Comments

“The ‘Creative CIO’ will not only be a technology strategist but also a business strategist and innovator”

Accelerate Business Agility with Faster Server Refresh Cycles

September 5, 2017 No Comments

Via a recent study, IDC sought to measure the business value of refreshing the server infrastructure in enterprise IT departments and therefore the impact on business outcomes.

3 Sales Fights You Can’t Afford to Lose

August 24, 2017 No Comments

Sales has changed forever. An era of digital disruption has made its impact – increasing customer expectation, the pressure for you to perform, and the level of intelligence you need to succeed. It’s time to take on more modern techniques or take a hit… so put on your gloves and we’ll show you how to ramp up revenues in today’s ring, unleash productivity that packs a punch, and make decisions driven by data.

Modern Best Practice Guide: 5 Tips to Improve Sales Performance

August 23, 2017 No Comments

Are you setting unattainable targets? It seems counterintuitive, but 95% of Chief Sales Officers (CSOs) reported higher revenue targets and 86% are not very confident they can reach them. This brief will act as your roadmap with tips about how best to utilize people, processes, and technology to improve your company’s sales performance.

The Shifting Face of Technology Buyers

August 22, 2017 No Comments

This paper in association with Forrester discusses how and why the technology buying process is undergoing a transformation.

Building a Happier Workforce

August 22, 2017 No Comments

Modern employees, especially digital native Millennials, are more mobile than ever and work happens anytime, anywhere. Watch this webcast with Ron O’Neal from Dell, as he reviews the Global Workforce study, developed with Intel®, to learn how workplaces are changing and how mobility is shaping the future workforce.

Redefine Your Workforce Enablement Through Productivity

August 22, 2017 No Comments

To understand this evolving relationship, Dell commissioned Forrester® Consulting to study worrying gaps between what IT provides and what the different types of workers need.

Future-ready your IT technology: a Hiring Best Practice for HR Professionals

August 22, 2017 No Comments

Download this report from Dell and Intel® to discover what the future has instore for four innovative trends in workspace technology.

Breakthrough Technology Interactive eGuide

August 22, 2017 No Comments

This interactive eGuide will be your one-stop resource to understand all the new innovation available in Dell’s latest notebooks, desktops, 2-in-1s and ecosystem that can keep your organization future-ready.

IDG Research Services polled IT & security decision makers to gauge their organizations’ application security strategies.

August 1, 2017 No Comments

IDG Research Services polled IT & security decision makers to gauge their organizations’ application security strategies.

DATA and ANALYTICS , Featured White Papers, SECURITY

Unified Workgroup Communications Brief Featuring Research by Gartner

July 19, 2017 No Comments

Discover how some emerging technologies on Gartner’s Hype Cycle for Unified Communications and Collaboration apply in the Unified Workgroup Communications space.


July 18, 2017 No Comments

With only 20 percent of salespeople generating most of the revenue, and long lead times to get new sales reps up to speed, effective sales performance management is more critical than ever.

Modern Infrastructure: Enabling the Future of Business

June 15, 2017 No Comments

In this digital era, the ability to deliver applications and services fast is tightly linked with business performance. To meet rising demand and help the business gain a competitive advantage, IT must effectively manage performance, availability, capacity, and cost across multi-cloud infrastructures. Download this eBook to learn more about how to lay the foundation for a software-defined data center.

A Software-Defined Approach to Modernize Your Infrastructure

June 15, 2017 No Comments

Tweet In an era where speed and performance are critical, moving to a software-centric approach in every area of the data center is the only way to get ahead in today’s digital economy. A modern infrastructure leverages the power and efficiency of virtualization across the data center, virtualizing compute, storage, and networking, with common management […]

Future Proof your Data Center with VMware

June 15, 2017 No Comments

The value of modernizing the data center is imperative, with virtualization across the data center and full automation.

Seven DLP Features to Help Maximize Data Protection

June 14, 2017 No Comments

It’s a familiar refrain: Cloud services and mobile devices have made the challenges of safeguarding company data even more acute. Sensitive information now travels far beyond the relative safety of in-house networks into consumer cloud storage services where it’s accessed by employees using unsecured mobile devices. Yet while these risks are well understood, the number of data breaches continues to rise.

A Modern Data Center Is Essential for the Digital Economy

June 13, 2017 No Comments

The digital economy is transforming every industry, driving rapid, fundamental changes in businesses and their operating models

IDC Analyst Connection: Hybrid IT: Finding the Right Mix of Cloud, Traditional Hosting, Colocation, and On-Premises Infrastructure

June 12, 2017 No Comments

Learn more about hybrid IT as a strategic approach to enabling your digital transformation.

Infographic: Out with the Old, In With the New

June 5, 2017 No Comments

Sixty Nine percent of businesses have security solutions that are outdated and inadequate. View Infographic

Reduce Your Risk: The Basics of Encryption and Compliance

June 1, 2017 No Comments

Do you know why data encryption is important for your firm? Read this eBook to learn how using advanced encryption allows you to: • Avoid costly security missteps, leaks, and hacks. • Protect your firm’s reputation while meeting clients’ cyber security expectations. • Eliminate paperwork and other time-consuming processes associated with data storage and sharing.

How a new learning mindset is transforming today’s workplace

May 23, 2017 No Comments

While formal training continues to be important, organizations are increasingly recognizing that learning “at the point of need” or “just-in-time” is a powerful way to engage and motivate employees, while helping them develop skills to meet current and future business demands.

Complimantary eBook: CRM Buyers Guide 2017

May 17, 2017 No Comments

After narrowing down your set of requirements, it’s time to list vendors that address the technical issues, from database compatibility to response times. This informative eBook outlines the top questions to ask while evaluating the CRM vendor.

Business Technology 2020

May 10, 2017 No Comments

What technology experts foresee for the not-so-distant, it-will-be-here-before-we-know-it future.

Waldorf Astoria: Improved Wi-Fi Performance Dramatically Increases Customer Experience

May 10, 2017 No Comments

Slow Wi-Fi performance negatively impacted the Internet experience for business and vacationing guests.


Gartner Infrastructure

Gartner Application Strategies

IBC 2017

ITBriefcase Comparison Report