Inside the Briefcase

IT Briefcase Exclusive Interview: Keeping Your (Manufacturing) Head in the Clouds

IT Briefcase Exclusive Interview: Keeping Your (Manufacturing) Head in the Clouds

with Srivats Ramaswami, 42Q
In this interview, Srivats Ramaswami, CTO and Vice President of IT at 42Q, takes a look at the differences between legacy, on-premise and cloud-based MES solutions and why moving to the cloud provides competitive advantages...

Briefcase Highlights


IT Briefcase Exclusive Interview: Using Device-native Capabilities to Secure Devices with Mobility Strategies

September 21, 2017 No Comments

with Henning Volkmer, Cortado Mobile Solutions Inc.In this interview, Henning Volkmer, president and CEO of Cortado Mobile Solutions Inc., shares his thoughts on using device-native capabilities to secure devices implementing productive mobility strategies, as well the benefits, simplicity and cost savings a cloud-based approach offers. Read More >>>

Converged Application and Infrastructure Performance Management in IT Transformation

September 14, 2017 No Comments

A converged APM/IPM solution can facilitate true root-cause analysis from an end-to-end IT service perspective, inclusive of both supporting and customer-facing IT services, as well as across multiple service lifecycle stages. Director of Product Marketing for eG Innovations John Worthington, shares his thoughts on how a converged APM/IPM solution can be leveraged effectively across the service lifecycle.

IT Briefcase Exclusive Interview: New Research on Service Desks & Multilingual Support

September 13, 2017 No Comments

As our world continues to shrink, languages are becoming more important to service desks and helpdesks. The focus is on how organizations can better support stakeholders across all languages and communications channels. To better understand this topic, Lionbridge and HDI conducted a survey of nearly 400 service desks and helpdesks in 30 countries. Tom Tseki, Vice President and General Manager of GeoFluent & Customer Care Solutions at Lionbridge, shared the findings with IT Briefcase.

Why Are Windows 10 Migrations Picking Up Speed?

September 12, 2017 No Comments

Last year, few IT professionals believed they would be close to completing their migration to Windows 10 by this time. Some even estimated that they wouldn’t be at the halfway mark. Given the scale of this mission—migrating thousands of systems without business interruption—this conservative outlook is perhaps understandable.

The Quest for Delivering Meaningful Digital Experiences

September 7, 2017 No Comments

In an effort to better understand how businesses are driving social collaboration around content, delivering multi-channel digital experiences and using self-service to further engage with their customers, employees and other constituents, CMSWire conducted a survey of our audience. The results of that survey are reviewed in this white paper.

Breaking Down the Modern Data Warehouse

September 6, 2017 No Comments

There has been a lot of talk recently about digital transformation for businesses and all the advantages it brings. Indeed, if your business has been modified to better leverage digital technologies, or if yours is a digital-native business that never needed transforming, you might be skeptical about what role a legacy technology like a data warehouse can do for you.

Best Practice Metrics for Improving Field Service Operations

September 6, 2017 No Comments

This white paper presents solutions to some of the common challenges of utilizing metrics in service, presents best practice metrics service organizations are tracking, and discusses how to effectively leverage technology to see and impact your service performance.


September 6, 2017 No Comments

This report will explore how service executives are improving the efficiency of their operations in areas, like first-time fix rate, but have fallen behind in meeting (and exceeding) customer needs.

IT Briefcase Exclusive Interview: Why Fintech Must Forge an API Integration Strategy

September 6, 2017 No Comments

with Ross Garrett, Cloud ElementsIn this interview, Cloud Elements’ Head of Product Marketing Ross Garrett shares his thoughts on the imperative of adopting an open API strategy at financial institutions and fintech companies.Read More >>>

Gartner Magic Quadrant Report for Field Service Management

September 5, 2017 No Comments

The Field Service Management market is growing rapidly in response to proven business results from projects and technology developments in mobility, SaaS and machine learning.

Excellence in the Field: Put the Customer First

September 5, 2017 No Comments

This report will highlight the innovative ways top performing service firms and manufacturers engage with their customers while also delivering tangible value.

THE MODERN CIO: Digitally Delivering Business Transformation

September 5, 2017 No Comments

“The ‘Creative CIO’ will not only be a technology strategist but also a business strategist and innovator”

IT Briefcase Exclusive Interview: What I Learned from Running the World’s Largest Hadoop Community

August 28, 2017 No Comments

Change is what sets an innovative company apart from a competitor, and is a constant with technology. As open source technology becomes widely adopted, its core features – choice and collaboration – will become the norm for modern technology.

IT Briefcase Exclusive Interview: Smart Availability vs. High Availability and Why You Should Care

August 28, 2017 No Comments

In today’s exclusive IT Briefcase interview, DH2i’s Co-Founder and CEO, Don Boxley, shares his thoughts on why IT professionals need to stop thinking about availability in terms of “high” and instead be more concerned about whether or not its “smart.”

Enterprise Migrations to Microsoft Windows 10: Faster than Previously Projected

August 23, 2017 No Comments

A recently completed Adaptiva survey on efforts to migrate enterprise desktop and laptop systems to Microsoft Windows 10 reveals that enterprises are completing their migrations faster than earlier surveys had projected. In a survey conducted in 2016, a significant majority of respondents (88 percent) indicated that they had barely begun to deploy Windows 10. That group was running Windows 10 on less than 5 percent of their systems.

The Shifting Face of Technology Buyers

August 22, 2017 No Comments

This paper in association with Forrester discusses how and why the technology buying process is undergoing a transformation.

Building a Happier Workforce

August 22, 2017 No Comments

Modern employees, especially digital native Millennials, are more mobile than ever and work happens anytime, anywhere. Watch this webcast with Ron O’Neal from Dell, as he reviews the Global Workforce study, developed with Intel®, to learn how workplaces are changing and how mobility is shaping the future workforce.

Redefine Your Workforce Enablement Through Productivity

August 22, 2017 No Comments

To understand this evolving relationship, Dell commissioned Forrester® Consulting to study worrying gaps between what IT provides and what the different types of workers need.

Future-ready your IT technology: a Hiring Best Practice for HR Professionals

August 22, 2017 No Comments

Download this report from Dell and Intel® to discover what the future has instore for four innovative trends in workspace technology.

Breakthrough Technology Interactive eGuide

August 22, 2017 No Comments

This interactive eGuide will be your one-stop resource to understand all the new innovation available in Dell’s latest notebooks, desktops, 2-in-1s and ecosystem that can keep your organization future-ready.

Implementing a Culture of Knowledge Sharing for Better Knowledge Management

August 21, 2017 No Comments

Knowledge sharing through your service desk is extremely important and the topic should really receive much more coverage than it does. There are several reasons for this including the reduction of resolution times massively, but it also promotes a better working culture. But to really push this cultural shift through in your organization, there are a few things you need to do.

Get Ahead, Stay Ahead: How CTOs Close the Tech Gap with Open Source

August 14, 2017 No Comments

Open source software has characteristics such as quality, flexibility, security, and standardization that are unsurpassed by traditional software solutions. It has long-term viability and is always on the cutting-edge of technology. The software is created and supported by a worldwide community of organizations and individual developers, many of whom also live by open source values like collaboration and volunteerism.

IT Briefcase Exclusive Interview: Edge Computing and The Internet of Things

August 14, 2017 No Comments

Data-intensive applications and technologies such as the Internet of Things (IoT) require massive amounts of processing power. Without the proper infrastructure in place, this flow of data can have a dragging effect on business operations. As the number of connected things grows—Gartner estimates there will be 8.4 billion connected devices by the end of 2017—businesses face considerable data handling challenges ahead, including processing the massive amounts of data collected by IoT devices in real time. As such, many enterprises are implementing edge computing to combat latency woes and drive a better customer experience.

Expert Viewpoint: 5 Ways to Maximize SharePoint Communication Sites

August 14, 2017 No Comments

If you are here, then you’re undoubtedly curious about one of the most innovative moves Microsoft has made in the last few months. Words like “beautiful” and “dynamic” have been recently used to describe their new SharePoint Online communication sites – and as experts in the field of software consultation, our team could not agree more! Considering the popularity of SharePoint in today’s business world, it is rare to find companies who do not already benefit from one or more aspects of its communication and data-corralling software.

EaseUS Data Recovery Software – Amazing Tool to Recover Your Lost Data

August 10, 2017 No Comments

We’ve all deleted important files before; maybe it’s our homework, maybe it’s the family photos folder with irreplaceable photos and videos. Or perhaps it’s important passwords, games, documents or other things. To recover your files, whether they are in the form of videos, photos, documents, programs, emails or even games, there is the best free data recovery software, EaseUS Data Recovery Wizard, a great option when you need the best in the business.

Understanding the Difference Between Smart Car Connection Services

August 8, 2017 No Comments

A smart car connection service is an advanced electronic and or microprocessor system that gives a driver more driving control by improving stability, braking, and improving a driver’s comfort when driving a smart car. In general, there are multiple smart car connection services and each is intended for a particular role. Are you interested in understanding the difference between various smart car connection services? If you are, then this article might be helpful.

IT Briefcase Exclusive Interview: In the New Age of Ecommerce, Fulfillment is the New Battleground

August 8, 2017 No Comments

with Arun Rao, GrandCanalsIn this interview, Arun Rao discusses how to support businesses who are struggling with the “Amazonification” of the fulfillment chain where there are rising costs and rising expectations on delivery times. Read More >>>

Research results provide insight into current DevOps security practices at both large and mid-sized enterprises.

August 1, 2017 No Comments

Research results provide insight into current DevOps security practices at both large and mid-sized enterprises.

IDG Research Services polled IT & security decision makers to gauge their organizations’ application security strategies.

August 1, 2017 No Comments

IDG Research Services polled IT & security decision makers to gauge their organizations’ application security strategies.

DATA and ANALYTICS , Featured White Papers, SECURITY

IT Briefcase Exclusive Interview: Keeping Your (Manufacturing) Head in the Clouds

July 27, 2017 No Comments

with Srivats Ramaswami, 42QIn this interview, Srivats Ramaswami, CTO and Vice President of IT at 42Q, takes a look at the differences between legacy, on-premise and cloud-based MES solutions and why moving to the cloud provides competitive advantages in efficiency and cost. Read More >>>


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