Inside the Briefcase


Ironclad SaaS Security for Cloud-Forward Enterprises

Ironclad SaaS Security for Cloud-Forward Enterprises

The 2015 Anthem data breach was the result of a single user at an Anthem subsidiary clicking on a phishing email. Yet, the breach exposed the sensitive information of approximately 78.8 million members and cost the company more than...

Gartner IT Sourcing, Procurement, Vendor and Asset Management Summit 2018, September 5 – 7, in Orlando, FL

Gartner IT Sourcing, Procurement, Vendor and Asset Management Summit 2018, September 5 – 7, in Orlando, FL

Register with code GARTITB and save $350 off the standard rate!





Briefcase Highlights


DATA and ANALYTICS 

Six tips to future-proof your small or mid-sized business

October 11, 2018 No Comments

Download this tip sheet to learn six ways technology for your small or mid-sized business.

Millennials in your workforce: Four ways to reduce contact center agent turnover

October 11, 2018 No Comments

Learn what matters most to millennial agents so you can build a more satisfying workplace that’s also cost-effective.

Ironclad SaaS Security for Cloud-Forward Enterprises

October 5, 2018 No Comments

The 2015 Anthem data breach was the result of a single user at an Anthem subsidiary clicking on a phishing email. Yet, the breach exposed the sensitive information of approximately 78.8 million members and cost the company more than $100 million. A quick search for “security breach” won’t just deliver news about the biggest scandal from the past few years. Instead, you’ll likely find one from just yesterday or last week. Following the digital transformation, data breaches are happening more often.

5 Easy Steps to Trash Recovery on Your Mac

October 5, 2018 No Comments

When you delete a file on your Mac computer it’s not immediately gone forever. It goes into your Trash Bin. The genius designers behind the Mac OS anticipated that you might occasionally accidentally delete a file. So they built an easy way to recover from that inadvertent deletion. Simply go into the Trash Bin, select your file, and put it back where it belongs.

How Automation Can Drive Digital Transformation in IT

October 4, 2018 No Comments

Digital Transformation – has come a long way from being a buzzword to a way of defining business. Indeed, it is imperative for companies globally, whether it is a small agency or a big enterprise. Competitive market strategies, boardroom discussions, contents, researches, and study – everything is making digital transformation evident and prominent. When we talk about IT, digital transformation is affected by automation at a larger scale.

eBook: The Ultimate Guide to Sales Tax Exemption Certificates

October 4, 2018 No Comments

Thorough and accurate exemption certificate management requires input from various departments; tax analysts, credit managers and IT departments all play important roles in the process.

7 Features that Are Critical for Successful IVR Systems in 2018

October 2, 2018 No Comments

Interactive Voice Response (IVR) isn’t new. It’s long been a key component of customer service, helping automate engagement, simplify solutions for customers, and increase efficiency of contact centers. But, as the digital world has created new opportunities for engaging customers across various channels, many of those trends can be leveraged to create more effective IVR systems. Here are some of the new ways modern IVR platforms are creating better customer support organizations.

Facebook security breach affects 50 million accounts

October 1, 2018 No Comments

Facebook Inc (FB.O) said on Friday that hackers were able to steal digital login codes which allowed them to take over nearly 50 million user accounts.

What Does Unhackable Mean?

October 1, 2018 No Comments

“I want to make this unhackable” is a question that comes up fairly often when working with security teams, tech contractors, and security professionals. Sometimes it’s a CEO who simply wants to protect business assets at any costs, but other times it’s an honest wish for better security, says Naomi Hodges, Cybersecurity Advisor at Surfshark VPN.

Machine Learning for GUI Test Automation

September 19, 2018 No Comments

Automation has become a necessity in today’s agile world where production cycles require more incremental updates that need to be tested quickly. Software testing engineers are looking for ways to speed up test automation in intelligent ways, for example by applying machine learning practices. This blog post will focus specifically on how machine learning is currently improving GUI test automation and describes what challenges need to be solved along the way.

Things You Should Know Before Working with an IT Support Provider

September 19, 2018 No Comments

Information Technology is a complicated realm for the average person to dabble in. You cannot simply take over the IT operations of your company in a fit of money-saving inspiration and expect everything to keep running smoothly. You definitely cannot learn how to manage your own company’s technicals overnight. That’s why it’s necessary to have someone more skilled and more knowledgeable do the work for you.

Cyber Defender Strategies: What Your Vulnerability Assessment Practices Reveal

September 13, 2018 No Comments

What’s your vulnerability assessment style? Are you scanning weekly, monthly or quarterly? And, what does your scanning habit reveal about the maturity of your organization’s vulnerability assessment practices, a critical part of cyber hygiene? These are the key questions Tenable Research set out to answer in our Cyber Defender Strategies Report. We discovered four common vulnerability assessment strategies in use today. These strategies tell us how mature an organization’s vulnerability discovery process is – and help us identify ways to improve.

Cybersecurity Insiders 2018 Application Security Report

September 13, 2018 No Comments

What happens when you mix swelling application portfolios and eager attackers? According the 2018 Application Security Report from Cybersecurity Insiders, you find 62% of organizations less than fully confident in their application security posture. With over 20 charts and graphs, the 2018 Application Security Report gives you insight into the most critical appsec trends and challenges, and provides an overview of the tools cybersecurity professionals choose first when keeping applications safe and secure.

What BI Actually Means For Your Business

September 5, 2018 No Comments

In a recent study, nearly 90 percent of the business owners polled claimed they believe that big data will revolutionize the way the world of business just like the Internet did. Being a part of the big data revolution is only possible when embracing the power of business intelligence (BI). Whether you are using BI to monitor trends or as a tool to make the integration for AWS CloudWatch easier, it can be quite powerful. The main benefit of using BI is that it allows you to utilize the power of knowledge to further the reach and influence your business has.

IDC ANALYST CONNECTION: The Digital Transformation Imperative for Retail

August 28, 2018 No Comments

The following questions were posed by CenturyLink to Robert Eastman, research manager of IDC Retail Insights, on behalf of CenturyLink’s customers.

Gartner Report: Focus on 5 Factors of Network Design for Digital Transformation

August 28, 2018 No Comments

Today’s enterprise network must support a digitized and operationally agile workplace. This Gartner report describes five factors of network design for best results.

5 Little-Known Factors That Could Affect Your Serverless Application Model

August 27, 2018 No Comments

Have you ever considered delegating the ins and outs of handling an app’s server to a third-party? Serverless architecture is the new craze – it allows you to build your applications while someone else manages the server. Check out this guide to see exactly what goes into a successful serverless application model.

Top Three Solution Models Cisco Identity Services Engine (ISE) Offers

August 27, 2018 No Comments

Any type of data which touches your business’s network is a potential threat. In the corporate world, networks are extremely vulnerable because of the immense quantity of data transfers. This is why Cisco has designed a next-generation security program to filter out and protect your network against threat vectors.

3 Apps That Improve Efficiency in the Workplace

August 22, 2018 No Comments

The greatest efficiency booster in the workplace is a seamless collaboration among the employees. Professional writing service providers refer to it as teamwork. Employers always expect employees to work their way around improving productivity without giving excuses. This means teammates must find effective ways to overcome challenges which are obvious in every team. The strength and efficiency of a team are not defined by the absence of challenges but rather the collective willingness and commitment to make it work.

How To Protect Your Company’s Technology & Equipment

August 20, 2018 No Comments

Running a business that utilizes a wide range of technology is no easy feat. In addition to all of the stress and challenges of running a business, you are also relying very heavily on technology which, as everyone knows, can be temperamental. Technology has a tendency to break down at crucial times, which is why any business owner that relies on technology for their operation considers a few key steps to take to either reduce the likelihood of this happening or to protect their company if the technology does break down. Read on for a few tips that could be crucial to your company’s success.

IT Briefcase Exclusive Interview: How to Optimize IT Operations and End User Productivity with Endpoint Print Management

August 20, 2018 No Comments

In this interview we cover current trends in end-user computing, endpoint management, digital transformation and how they impact IT operations and user experience. Henning Volkmer, CEO of ThinPrint, discusses how printing remains a crucial piece of IT services as the easiest to use human interface to digital applications.

eBook: How BPM helps CIOs tackle the challenge of Digital Transformation

August 16, 2018 No Comments

Today’s market is experiencing fundamental shifts in how digitally-native customers interact with brands and make purchasing decisions. Understanding this dynamicsand implementing the necessary changes is definitely the context for ongoing digital transformation initiatives. Read this eBook and explore the fundamental Digital Transformation aspects successful CIOs need to emphasize to overcome major digital disruption challenges.

How Cloud Computing Can Improve Your Business Efficiency

August 14, 2018 No Comments

The main uses of cloud computing can be extremely beneficial to the speed and quality of your website. This articles go into detail on how you can use cloud computing to your advantage. Cloud computing is becoming more and more popular in the business community. This market is expected to reach $159 billion worldwide by 2020. While most companies only use the cloud to store data and share files, this technology has a wide range of applications.

Data Integration: AWS Glue Overview

August 14, 2018 No Comments

In the era of technological advancement, companies have resorted to using ETL tools in an effort to integrate their data. AWS glue is a service that entails the complete management of data extraction, loading, and transformation. The technology operates on the basis of the interaction of many elements to establish, manage and operate an individual’s data warehouse. The service aims at categorizing and preparing data for efficient movement from one store to another.

Tech is a Game Changer in Reducing Medical Errors

August 13, 2018 No Comments

Around 250,000 deaths per year occur due to medical errors, making them the third leading cause of mortality in the United States. The physical suffering, as well as the psychological and mental anguish caused by these unintentional acts, cost money and time. Luckily, with the advent of advanced technology, there are several ways that medical errors can be prevented to improve the outcomes of healthcare. By integrating technology in healthcare, on or off the operating table, the likelihood of errors and negligence is reduced substantially.

Voice and Visual Search Technologies on the Rise

August 13, 2018 No Comments

Search engine technology has evolved in just a couple of decades. Google was born in 1997 and quickly dominated the Web — flat screens were not even existing then. Searches were done on big, bulky desktops. Then laptops came, a portable solution to computers. Shortly after emerged the smartphones, and now in one swipe of a finger, people can get info in a split second. The rest is basically history.

Tips for Calculating the ROI of New Software

August 8, 2018 No Comments

It’s important when purchasing and implementing a new software product to have a clear understanding of the value it’s bringing to the organization. For example, if a company introduces new corporate expense management software, they can look at specific points of measurement such as how much is saved on T&E costs, or the money saved by reducing human error.

Best Ways to Keep Your Other Storage Clean

August 7, 2018 No Comments

When you are facing a busy workload, the remaining space on your hard disk required for healthy running of your computer is the last thing you can be bothered about. Once you notice that your Mac is running slower than it used to, it’s time to ensure that your Mac has enough breathing space and whether the “Other” storage category would not take up too much space.

TOP 5 BPM trends essential for your Digital Transformation in 2018

August 6, 2018 No Comments

The BPM industry continues to grow, responding to the strong need for more robust solutions to help organizations support process design, execution, optimization, as well as digital transformation initiatives. Download this whitepaper and discover what BPM tools will be critical for your Digital Transformation initiatives!

ADVERTISEMENT

Gartner IT Operations

SuperCharge Your Cloud

American CISO

IBC 2018

ITBriefcase Comparison Report