Inside the Briefcase






Briefcase Highlights


SOCIAL BUSINESS

How to Drive Organizational Change with Learning Programs

July 2, 2015 No Comments

Here’s the problem—your organization needs to change. Even the most successful companies realize that “what got you here won’t get you where you want to be.” The challenge for most organizations today is one of transformation. They need new tools, new language, and new frameworks. And it all needs to happen fast.

IT Briefcase Exclusive Interview with Learning@Cisco: New Training Needed to Manage the Internet of Everything

July 2, 2015 No Comments

with Tejas Vashi, Learning@CiscoThe Internet of Everything (IoE) is bringing together people, process, data and things to make networked connections more relevant and valuable than ever before. Understandably, this is accelerating the pace of digital transformation. Read More >>>

What is DevOps, Why it’s the Future, and How to Get it Going With Your Team

June 30, 2015 No Comments

DevOps (Development + Operations) is defined by Wikipedia as a software method that emphasizes communication, collaboration, integration, automation, and measurement of cooperation between software developers and other IT professionals. In spirit, it is a new movement that seeks to integrate all parts of the software development cycle with actual operations, so they run as a team rather than dis-jointed or individual silos that don’t communicate well with each other.

Ensuring User Satisfaction and Performance while Moving Away from IT Infrastructure Siloes

June 25, 2015 No Comments

User experience is top of mind these days as companies both large and small are looking to provide the best user experience – regardless of where the user is located or what type of device is being used. At the same time, many organizations are still managing their IT infrastructure silo by silo. They are finding that having a goal of providing outstanding user experience is difficult to deliver when each component in the IT infrastructure is managed as a discrete silo.

4 Tips for Creating Brand Advocates Out of Father’s Day Shoppers This Year

June 18, 2015 No Comments

Johann Wrede, SAPA recent Customer Experience Index report from Forrester shows companies that outperform competitors in customer experience are more likely to turn customers into repeat customers, and repeat customers into loyal and engaged brand ambassadors. Simply stated? “Customer service is king” is no longer just a marketing tagline, but a mantra that governs how organizations will continue to survive. Read More >>>

5 Steps to Turn Relationships Into Powerful Endorsements

June 17, 2015 No Comments

Customer endorsements are proven to be an extremely powerful sales tactic. Nielson’s 2013 Trust in Advertising study found that 84 percent of consumers prefer and trust word-of-mouth recommendations from people they know over and above any other form of advertising, including branded website ads.

Improving Collaboration and Agility in the Digital Workplace

June 15, 2015 No Comments

It’s more critical than ever before to prepare your workplace for changing work styles and workforce dynamics. Workforces are expected to be more collaborative and agile.

Power to the People: The Benefits of Joining Online IT Pro Communities

June 10, 2015 No Comments

Whether seeking solutions to pressing problems, networking with like-minded professionals or researching products, professionals across nearly all industries benefit from participating in communities every day. For IT professionals specifically, online communities can be a goldmine of resources to help keep up with the constantly changing enterprise technology landscape.

Innovate Your Workspace

June 9, 2015 No Comments

“When someone comes to your office to learn your vision of the future, it’s crucial they feel like they’ve walked into the future, not the past.”

Streamlining the Compliance Process with Automated Monitoring

June 5, 2015 No Comments

So far this year, three large health insurers have disclosed data breaches that affected millions of customers. Social Security numbers, addresses, birthdays, even information about medical conditions, have been stolen for sale to the highest black market bidder. And while the cyber criminals are making money hand over fist, breached companies are losing it.

Doing Versus Planning: The New Way to Build Enterprise Apps

June 4, 2015 No Comments

Aygun Suleymanova, Progress SoftwareWhether a developer is building mobile apps for a small- to medium-sized organization or a multinational enterprise, the apps themselves have to be enterprise-ready. Read More >>>

IT Briefcase Exclusive Interview with Napatech: What the Third Platform Requires of the Network

June 3, 2015 No Comments

Daniel Joseph Barry, NapatechIn this interview, Dan Joe Barry, VP Positioning and Chief Evangelist for Napatech, speaks with IT Briefcase about the emerging technology of software acceleration platforms and tools.Read More >>>

6 REASONS WHY TECHNOLOGY WON’T KILL B2B SALESPEOPLE

June 1, 2015 No Comments

A new report from Forrester Research called “Death of a B2B Salesman,” predicts that one million U.S. B2B salespeople will lose their jobs to self-service e-commerce by 2020. Fears over technology eliminating sales jobs is nothing new, it happened following the advent of both the phone and Internet. Fortunately, the salesperson didn’t die then, they adapted, and according to a multitude of recent studies, the sales industry is evolving and actually entering a period of expansion.

Shining a Bright Light on Your Shadow IT

May 27, 2015 No Comments

Many companies today struggle to get to grips with their “shadow IT.” Shadow IT refers to applications, devices, and services used within a company but not approved by IT. Sometimes the term is a pejorative, presupposing added risk and cost. It may also be considered a source of future innovation. Most Americans just got an object lesson in shadow IT in the controversy regarding the email server used by the former Secretary of State.

Building a Collaborative eDiscovery Team

May 27, 2015 No Comments

Over the last decade, the need to perform electronic discovery (eDiscovery) has become a fact of corporate life. What began in 2006 as a legal mandate prompted by amendments to the U.S. Rules of Civil Procedure, has rapidly spread to jurisdictions in other parts of the world. Whether the need to search for electronically stored information is being created by a pending litigation, Freedom of Information Act request (FOIA) or some other directive, the process is frequently time sensitive and often onerous.

The Robot and I: Working – and Thriving – with Intelligent Automation

May 26, 2015 No Comments

Think “robot,” and what comes to mind? Optimus Prime? C-3PO? Well, think again. In today’s digital age, robots will be valued more for their knowledge work than their physical labor. And rather than robots replacing human workers, a new paradigm of complementary collaboration it taking shape: making smart people smarter by augmenting uniquely human capabilities (like creativity, teamwork, inventiveness, empathy and drive) and acting as an interface between humans and digital smart machines.

Killing Misconception: Five Steps to BPM Success

May 15, 2015 No Comments

by Miguel Valdes Faura, BonitasoftThe common thinking has been that developing and implementing a process-based application will be as complicated and disruptive as a custom development. It doesn’t have to be. Here are five steps to ensure success. Read More >>>

The Most Common Mistakes Website Owners Make

May 15, 2015 No Comments

Do you feel uncomfortable when prospective customers say “I’ll have a look at your website and call you later”? Most business owners are experts in their field — not in website design. In all likelihood you’re currently making one or more very common mistakes with your website that can turn customers off or even put you in legal jeopardy. Here’s our list of the errors which crop up most frequently — check your website for them, and you will probably be glad you did.

3 Ways Automation Technology Drives Business Value

May 13, 2015 No Comments

Gone are the days where CIOs are only responsible for managing IT and service request fulfillment. As demands have evolved throughout the enterprise, CIOs are being asked to fill two additional roles: Chief Solutions Officer and Chief Alignment Officer. IT leaders are now increasingly relied on to develop and execute quick fixes for company-wide issues, while connecting the enterprise technologically and culturally. With so much to juggle, many are turning to automation technology to ensure no objective gets dropped.

CIOs: Here’s How You Find the Value in Skype for Business

May 12, 2015 No Comments

With Microsoft and others rebranding their unified communications offerings (UC), and just about everyone calling 2015 the year of UC, it would seem now is the time for CIOs to get on board. True: More organizations are turning to unified communications. True: IDC predicts the market will grow to $38 billion next year. But even after being told so many times about the benefits of UC, many CIOs are still wary of something that hasn’t delivered on its promise for more than a decade.

4 Steps to Making a Smart Transition to the Cloud

May 11, 2015 No Comments

by Chris Unruh, Grant Thornton LLPDuring the past several years, cloud-based business applications and solutions have emerged as the next frontier for the IT function. The cloud has the potential to transform the way companies operate and enable businesses to access world-class software with little upfront cost. Read More >>>

How to Future-Proof Your Contact Center Technology and Find Your Competitive Advantage

May 8, 2015 No Comments

Tim joined NewVoiceMedia in July 2011. He has over 20 years’ experience as a leader in the IT industry. He served as VP and board member of RSA Security’s international business for seven years where he ran marketing in EMEA, Asia Pacific and Japan. He spent two years as Chief Marketing Officer for SaaS/Cloud-based email management provider Mimecast.

Choosing the IT Dream Team: Diverse Personalities Are Key

May 4, 2015 No Comments

by Weston Morris, UnisysIT organizations today often face a quandary. They need to introduce new technology and develop new services to take on the emerging business challenges confronting their clients. At the same time, they need to maintain, without disruption, the technologies and services that have enabled them to capitalize on existing opportunities. Read More >>>

Consumers Need an Education in Online Shopping Security 101

April 30, 2015 No Comments

by Robin Alden, Comodo CA Ltd.You place so much time and effort into the design and content of your website to increase its “stickiness” and turn online browsers into buyers, and with good reason. Consumers are increasingly doing more of their shopping online while doing so on a wide variety of devices with different screen sizes. Read More >>>

Bpm’online receives the highest overall score among Strong Performers for its product for Midmarket CRM

April 24, 2015 No Comments

Bpm’online today announced that it has been named a ‘Strong Performer’ in The Forrester Wave™: CRM Suites For Midsize Organizations, Q1 2015 evaluation. According to the report, bpm’online received the highest score for the current offering among Strong Performers.

How to Start an IT Career You’ll Love

April 23, 2015 No Comments

Information technology professionals are finding doors wide open to exciting careers that pay very well and may take them anywhere in the world. If you are a certified IT pro with skills using computers and software to manage information, your expertise will be in high demand in careers including…

Why Marketers Need to Put A/B Testing by the Wayside Content

April 20, 2015 No Comments

by Cory Munchbach, BlueConicWhile A/B and multivariate testing has been known to improve the effectiveness of marketing campaigns, newer tools and methodologies that can be implemented today have evolved to become more effective and informative than their predecessors. Read More >>>

7 Service Desk Habits of The Avengers

April 16, 2015 No Comments

with Vinit Tibrewal, ManageEngine“If you are an IT help desk technician, you’re a superhero!” You may have heard this many times from your help desk solution provider, if not from your customers and colleagues. Read More >>>

Using Dropbox? Get Ready for Spring Cleaning!

April 8, 2015 No Comments

by Paul Castiglione, IpswitchApril is finally here and that means IT teams, like everyone else, will be busy with their spring cleaning projects. While spring cleaning your house is a pretty straightforward endeavor, spring cleaning your files can be a lot more complicated. Read More >>>

Care.com Strengthens Loyalty Among Its 13 Million Members with IBM Commerce

April 8, 2015 No Comments

IBM (NYSE: IBM) today announced its longstanding collaboration with Care.com, the world’s largest online destination for finding and managing family daycare. Working with IBM Commerce, Care.com increases customer loyalty and engagement via behavior-driven, automated marketing interactions that are personalized and relevant to each individual.

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