Inside the Briefcase

IT Briefcase Exclusive Interview: Keeping Your (Manufacturing) Head in the Clouds

IT Briefcase Exclusive Interview: Keeping Your (Manufacturing) Head in the Clouds

with Srivats Ramaswami, 42Q
In this interview, Srivats Ramaswami, CTO and Vice President of IT at 42Q, takes a look at the differences between legacy, on-premise and cloud-based MES solutions and why moving to the cloud provides competitive advantages...

Briefcase Highlights


IT Briefcase Exclusive Interview: Using Device-native Capabilities to Secure Devices with Mobility Strategies

September 21, 2017 No Comments

with Henning Volkmer, Cortado Mobile Solutions Inc.In this interview, Henning Volkmer, president and CEO of Cortado Mobile Solutions Inc., shares his thoughts on using device-native capabilities to secure devices implementing productive mobility strategies, as well the benefits, simplicity and cost savings a cloud-based approach offers. Read More >>>

How to Deploy a Virtual Network Without Trouble

September 21, 2017 No Comments

Installing the right network and keeping it current to fit the needs of your organization can be a challenge that might not seem easy. With different network options developing rapidly alongside breakthrough technologies, organizations are faced with the decision as to which changes will be made to their networks in order to stay current and productive.

Converged Application and Infrastructure Performance Management in IT Transformation

September 14, 2017 No Comments

A converged APM/IPM solution can facilitate true root-cause analysis from an end-to-end IT service perspective, inclusive of both supporting and customer-facing IT services, as well as across multiple service lifecycle stages. Director of Product Marketing for eG Innovations John Worthington, shares his thoughts on how a converged APM/IPM solution can be leveraged effectively across the service lifecycle.

5 Business Strategies that Can Be Helped by Technology

September 13, 2017 No Comments

If you want your business to be a success, it’s important that you have a clear strategy. This is the best way to ensure that you and your employees always know what to do. Instead of stumbling around in different directions, you will benefit from maintaining a strong focus on the future. When you are formulating your business strategies, you will need to weigh up the pros and cons involved.

IT Briefcase Exclusive Interview: New Research on Service Desks & Multilingual Support

September 13, 2017 No Comments

As our world continues to shrink, languages are becoming more important to service desks and helpdesks. The focus is on how organizations can better support stakeholders across all languages and communications channels. To better understand this topic, Lionbridge and HDI conducted a survey of nearly 400 service desks and helpdesks in 30 countries. Tom Tseki, Vice President and General Manager of GeoFluent & Customer Care Solutions at Lionbridge, shared the findings with IT Briefcase.

Smart Home Appliances and You

September 11, 2017 No Comments

The recent rumor that iRobot had engaged in talks with Apple, Amazon and Google parent Alphabet to sell the data its Roomba vacuum cleaner gathers caused widespread privacy concerns. Roomba maps homes — the spatial dimensions of rooms and distances between furniture and other objects — and the data it collects would be valuable to any of the major players battling to control the smart home.

Top 10 Free Website Creators for Beginners

September 11, 2017 No Comments

Gone are the days when personal websites were accessibly only to large household-name brands. Nowadays, professionals like graphic designers, entrepreneurs, bloggers, graphic designers, small business owners, and industry experts, can all experience the benefits of having their own web page. You might be wondering, is this really necessary? The answer is a resounding yes! When beginners have their own website, it enables them to solidify a digital footprint. Even a basicsite can prove invaluable later on for building awareness, gaining new leads, increasing traffic, and generating sales.

IT Briefcase Exclusive Interview: Why Companies Need to Invest in Quality IT Support

September 8, 2017 No Comments

with David Corey, Advanced Technology Services, Inc.In this interview, David Corey, Vice President of IT Services for Advanced Technology Services, gives his perspective on how today’s MSP can become an essential ally to an IT organization. Read More >>>

Why WordPress is the Best Choice for Your Small Business

September 1, 2017 No Comments

In business circles, it is already known that establishing a web presence is of the utmost importance. Websites serve not only as an informative and, in some cases, a communication channel, but they are also marketing tools. Before content management systems such as WordPress, any website had to be handled by an IT department or an outsourced team. Something like this, you have to agree, is not suitable for a small business budget.

IT Briefcase Exclusive Interview: Smart Availability vs. High Availability and Why You Should Care

August 28, 2017 No Comments

In today’s exclusive IT Briefcase interview, DH2i’s Co-Founder and CEO, Don Boxley, shares his thoughts on why IT professionals need to stop thinking about availability in terms of “high” and instead be more concerned about whether or not its “smart.”

Modern Best Practice Guide: 5 Tips to Improve Sales Performance

August 23, 2017 No Comments

Are you setting unattainable targets? It seems counterintuitive, but 95% of Chief Sales Officers (CSOs) reported higher revenue targets and 86% are not very confident they can reach them. This brief will act as your roadmap with tips about how best to utilize people, processes, and technology to improve your company’s sales performance.

Implementing a Culture of Knowledge Sharing for Better Knowledge Management

August 21, 2017 No Comments

Knowledge sharing through your service desk is extremely important and the topic should really receive much more coverage than it does. There are several reasons for this including the reduction of resolution times massively, but it also promotes a better working culture. But to really push this cultural shift through in your organization, there are a few things you need to do.

The Future of Medicine: Medical Microchips

August 21, 2017 No Comments

The phrase “medical microchips” may elicit a science fiction-esque sense of imaginative fancy, but as healthcare technology advances, use of such devices becomes more and more plausible. Medical professionals have been working to interface with the human brain for years using electroencephalography, but now comes the opportunity to track and interact with brain waves on a more intimate level.

Top Four Ways to Cut Costs in Your IT Department

August 21, 2017 No Comments

Cutting costs in your business can feel like a full-time job. Any business owner knows and understands that even the smallest cuts can add up over time, which means it’s worth examining and finding those routes. One area companies are paying more attention to as of late is the IT department. This particular department actually offers a number of potential areas for cost-savings, making it well worth looking into.

Get Ahead, Stay Ahead: How CTOs Close the Tech Gap with Open Source

August 14, 2017 No Comments

Open source software has characteristics such as quality, flexibility, security, and standardization that are unsurpassed by traditional software solutions. It has long-term viability and is always on the cutting-edge of technology. The software is created and supported by a worldwide community of organizations and individual developers, many of whom also live by open source values like collaboration and volunteerism.

IT Briefcase Exclusive Interview: Edge Computing and The Internet of Things

August 14, 2017 No Comments

Data-intensive applications and technologies such as the Internet of Things (IoT) require massive amounts of processing power. Without the proper infrastructure in place, this flow of data can have a dragging effect on business operations. As the number of connected things grows—Gartner estimates there will be 8.4 billion connected devices by the end of 2017—businesses face considerable data handling challenges ahead, including processing the massive amounts of data collected by IoT devices in real time. As such, many enterprises are implementing edge computing to combat latency woes and drive a better customer experience.

3 Social Media Marketing Tips for Contractors

August 8, 2017 No Comments

Social media is a fast-growing, more global version of the neighborhood “word of mouth” method of spreading the word about your business. Because social media requires a two-way conversation, its purpose is meaningless without dialogue. Its main objective is to build strong connections between the brand and the consumer. Social media’s purpose is building rapport with customers by revealing who is behind the brand or product. Social media is another way to put your name at the forefront of your industry and increase your client base

Understanding the Difference Between Smart Car Connection Services

August 8, 2017 No Comments

A smart car connection service is an advanced electronic and or microprocessor system that gives a driver more driving control by improving stability, braking, and improving a driver’s comfort when driving a smart car. In general, there are multiple smart car connection services and each is intended for a particular role. Are you interested in understanding the difference between various smart car connection services? If you are, then this article might be helpful.

IT Briefcase Exclusive Interview: In the New Age of Ecommerce, Fulfillment is the New Battleground

August 8, 2017 No Comments

with Arun Rao, GrandCanalsIn this interview, Arun Rao discusses how to support businesses who are struggling with the “Amazonification” of the fulfillment chain where there are rising costs and rising expectations on delivery times. Read More >>>

IT Briefcase Exclusive Interview: Keeping Your (Manufacturing) Head in the Clouds

July 27, 2017 No Comments

with Srivats Ramaswami, 42QIn this interview, Srivats Ramaswami, CTO and Vice President of IT at 42Q, takes a look at the differences between legacy, on-premise and cloud-based MES solutions and why moving to the cloud provides competitive advantages in efficiency and cost. Read More >>>

Business Success through the Best Payment Gateways

July 25, 2017 No Comments

Acquisition of items is more of a quid pro quo strategy. Your customers pay to acquire what you are selling. In order to sell conveniently, there has been the formulation of different ways to make these payments. Some are old-fashioned, while others are at par with the modern technology. Therefore, making payment is not much of a deal, but making the right choice on the means that your entity has to utilise is the task.

On the Dock and on the Books – Paying Ransom to Law-Breaking Hackers

July 19, 2017 No Comments

So-called “ransomware” has been making headlines again, most recently with the WannaCry malware. The computer code encrypts files on computers, making them inaccessible to the owners. A certain sum of money, usually in the form of Bitcoin, is demanded by the attacker in exchange for being sent the “key” needed to decrypt the files. The malware can infiltrate any type of device connected to the internet: servers, desktop computers and laptops, even smartphones.

IT Briefcase Exclusive Interview: Become a Cloud Catalyst, Not a Cloud Road Block

July 19, 2017 No Comments

with Brian Kelly, CloudGenaIn this interview, Brian Kelly, CEO & Founder of CloudGenera provides insights on the current challenges in selecting the right cloud solution to satisfy businesses specific individual needs, and how CloudGenera is helping companies, like Hewlett Packard Enterprise (HPE), overcome them. Read More >>>

IT Briefcase Exclusive Interview: Cloud Security Jiu-Jitsu

July 19, 2017 No Comments

with Jack Kudale, LaceworkIn this interview, Lacework CEO Jack Kudale discusses the challenges of cloud computing today and how to overcome cloud security challenges. Read More >>>


July 18, 2017 No Comments

With only 20 percent of salespeople generating most of the revenue, and long lead times to get new sales reps up to speed, effective sales performance management is more critical than ever.

What’s Ahead for Business Intelligence and Predictive Analytics

July 17, 2017 No Comments

Many analysts are quick to weigh in on analytics and business intelligence (BI). A Gartner report predicts that by 2018, more than half of large organizations globally will compete using advanced analytics and proprietary algorithms, especially as the firm sees analytics as the fastest growing segment of the BI market. Analytics simultaneously drives business transformation, becoming the core of business data today. But what will analytics look like in the future, and what impact will this have on BI?

Simple Secrets of Successful Knowledge Management

July 13, 2017 No Comments

Knowledge that doesn’t serve is knowledge wasted. And for knowledge gained from experience and research to be useful, IT enterprises need to organize, manage and offer it in the best way possible. Fortunately, the best way isn’t a Herculean task when you employ simple tricks to build a profound knowledge base (KB). A sound knowledge base eliminates the need to rediscover or reformulate knowledge and improves the support process. With that in mind, consider these best practices to help build a successful knowledge base.

IT Briefcase Exclusive Interview: How All-flash Storage Helps Retailers Stay Competitive

July 12, 2017 No Comments

with Sundip Arora, KaminarioIn this interview, Kaminario, shares his take on how this rapid increase in retail technology means retailers must implement a solid storage backbone to handle the exponential growth of data and stay ahead of their competition. Read More >>>

IT Briefcase Exclusive Interview: How Automation and Machine Learning Are Solving the Technology Staffing Crunch

July 11, 2017 No Comments

with Gabby Nizri, AyehuIn this interview,Gabby Nizri, Co-Founder and CEO of Ayehu Inc., discusses how automation, machine learning and artificial intelligence are being used as a force multiplier to help organizations overcome the staffing crunch and operate at peak performance. Read More >>>

Can You Launch a Tech Startup without Technical Knowledge?

July 10, 2017 No Comments

Whenever there is a talk about tech startups everyone instantly imagines Silicon Valley geniuses who, although perhaps dropped out of a college, have coding at their fingertips. Surprisingly enough, you don’t have to be an IT engineer or a programmer to launch an app or a web service. It may take a lot of work on your side and stubborn persistence, but it is definitely possible. A partner with technical expertise would make things much easier, but it isn’t necessary. Prepare for a good share of rough patches and bumps along the road, but with a clearly defined idea and a dedicated team, you will be able to tap into this lucrative industry.


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