As customer-focused executives, you understand all too well that success today is based on delivering great customer experiences. Increasingly, this means that you need next generation applications to support new processes, products/services and even business models. These applications aid a variety of functions, including serving customers across channels, assisting with sales and marketing operations, supporting customer communities, and enabling e-commerce and other digital services.
By Yves de Montcheuil, TalendAmong the most digitalized industries, travel and hospitality is changing fast. Travel agents, airlines, airports, hotel chains – the entire industry is fishing for value in a seemingly-unlimited ocean of data. Read More >>>
by Rob Vandenberg, Lingotekf your smartphone can’t read your mind yet, it will soon. Innovators and early adopters are sprinting towards the dream of a connected world, connecting everything from cars to toasters. Their exuberance is contagious. Read More >>>
73% of respondents in a survey conducted by Mashable do “at least half of their shopping online,” and 66% “prefer to shop online vs. in-store.” With trends towards online shopping ever increasing, it’s more important now than ever to implement an e-commerce platform with your brick-and-mortar store.
by Lisa Grady, Radiant LogicWhen customers, employees, or partners log in—from any device—they expect a seamless experience and secure access to your resources. Organizations are trying to meet a number of benchmarks, not just in terms of security but also productivity and simplicity for your users. Read More >>>
by Ken Berryman, BMC Software, Inc.The Federal Reserve estimates that in 2012 one in six checks were deposited as a digital image rather than in physical form. For consumers, almost 50 percent of these image-based deposits were through mobile devices. Read More >>>
As the Web continues to “go mobile,” online retailers pursue the promise of m-commerce. However, it’s difficult to satisfy the needs of mobile users. Instart Logic, with a 2014 Ecommerce Survey, reveals three sizable gaps between what retailers know works, and what they’re actually doing.
by Dennis van der Veeke, SDLThere is no denying that brands have taken an increased interest in technology for marketing efforts. In fact, Gartner reported earlier in the year that 81 percent of organizations now have the equivalent of a chief marketing technologist position. Read More >>>
While many approaches are being used to control the impact of the mobile age on IT, VMI technology shows your organization can both embrace and thrive in this new world.
by Bill Manning, APC by Schneider ElectricAs the amount of business critical data grows, the importance of data availability surges – businesses simply cannot afford to lose precious data due to instances of downtime. Read More >>>
Panaya is proud to announce the launch of Panaya CloudQuality™ Suite, a cloud-based SaaS that provides a suite of services needed to deploy changes in ERP systems. From day-to-day changes to the most complicated upgrades, Panaya CloudQuality™ suite applies big data analytics to predict what will break, how to fix it and what to test for every change made.
with Joe Kinsella, CloudHealthSeveral years ago, I joined a company in the middle of a frantic architectural transition that prioritized speed over cost. During my first few months, I watched our Amazon Web Services bill creep from $100K per month to over $350K. Read More >>>
with Mike Decker, Annese & Associates, Inc.With more than 25 years of IT experience, perhaps I can shed some light on strategies for IT outsourcing, but first let me frame my point of view. With a BS in Telecommunications, I started my career inside a NOC located in the basement of a major bank in Buffalo, NY. Read More >>>
with Robert Berlin, OneLoginWith Windows Server 2003 hitting its end of life next year, the push is on for even faster migration. But the path is a complex one, and careful planning will be your best friend. Having spent a number of years helping customers along this road, here are my top tips for a safe journey. Read More >>>
with Mac McConnell, BonitaSoftDoes everybody need BPM? Are there companies out there that would have no use for the kinds of solutions we provide? Hate to say it, but there might be a few. In the spirit of a Letterman “Late Show Top 10” list, here are 8 types of companies that simply don’t need BPM.Read More >>>
By Omer Eiferman, CellroxIn a world of desktops, tracking data leaks was much easier. If an employee digitally leaked corporate data or insider information, IT could usually pin down when and where it happened. However, with personal smartphones now being used for business, the blame game is not so simple. Read More >>>
By Jim Manias, Advanced Systems Concepts For modern companies, apps and systems (not pigeons) are carrying the data, and it falls on IT to be sure this movement happens quickly and accurately.Timeliness and efficiency in the delivery of relevant data translates into increased revenues and reduced risks for all financial firms. Read More >>>
There is a growing interest in “big data,” the science of collecting large amounts of information and making sense of it. In 2008 and 2012, data science became a major part of political campaigns. Now, governments and nonprofits are beginning to see it as a way to tackle social problems.
By Joe Caserta, Caserta ConceptsOne of the biggest decisions any business will need to make this year is where to store the company’s data. Is renting space in the Cloud the answer, or is it best to keep data in-house by investing in the appropriate infrastructure? Read More >>>
by Neal Foster, DELL SoftwareHow can IT give users what they want and protect data assets at the same time? By implementing context-aware security. Context awareness is something most of us practice every day. Read More >>>
In the midst of all the social media insights and capabilities now available, listening to Social Media is becoming a forgotten skill set. In the early stages of social media marketing, listening was at the very top of the list in a social media strategy. Companies placed emphasis on listening to social media conversations to see who was talking about them and hear what they had to say.
As digitization and mobility in companies become all pervasive, and IT departments continue to strive to do more with less, the shortage of IT skills to support Mobile Apps development and publishing is an increasingly acute issue.
By Laurence Guihard-Joly, IBMNot so long ago, a system outage equaled a forced recess for employees while a member of the IT team rebooted a server. There were consequences of course including the loss of data, inconvenienced customers, angry managers and more. Read More >>>
By Cam Roberson, Beachhead SolutionsSome human traits are security hazards – but not always because they are faults. As a matter of fact, some traits directly and deliberately engineer situations in which data leaks are more likely. Read More >>>
Businesses around the world have made significant investments in Microsoft SharePoint for content management. However, these same companies are struggling with making the transition to a more mobile, more collaborative workplace. Download this white paper to learn five ways Box can make SharePoint better.
by Mac McConnell, BonitaSoftOne unintended consequence of employing customer-focused software systems is they view the world through a singular lens, which can quickly become a problem. These systems are generally geared toward providing general information to the users, without necessarily including recommendations for action. Read More >>>
with Sai Sundhar Padmanabhan, ManageEngineBelow, Sai Sundhar Padmanabhan, marketing analyst at ManageEngine, discusses the state of network traffic flows, why the ability to monitor high flow rates is critical to IT and business, and how to make sure you can handle high flows. Read More >>>
by Deepak Kanwar, ZenossA red flag on the IT operations dashboard at many organizations still means “All Hands on Deck,” a failure has been detected, it’s time to grab the safety gear and ready the hoses for what could be hours of intense fighting. Read More >>>
Businesses of all sizes are moving to the cloud in droves, looking for flexible, cost-effective solutions that enable their operations to run more efficiently. This move by businesses to migrate their IT services, applications and infrastructure to a cloud-based architecture will cause market revenue to reach an estimated $174.2 billion this year, up 20 percent from $145.2 billion in 2013, according to new research from IHS Research. By 2017, enterprise spending on the cloud will amount to a projected $235.1 billion, IHS predicts.