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Celebrating Sysadminos – The Greek God of IT!

July 31, 2015 No Comments

It’s the 16th annual System Administrator Appreciation Day — SysAdmin Day for short. Ted Kekatos founded SysAdmin Day in the year 2000 to show appreciation for all the good work sysadmins put in throughout the year to keep our IT up and running.

IT Briefcase Exclusive Interview: BYOD Planning with an Eye for the Future

July 30, 2015 No Comments

with Israel Lifshitz, NuboIf you’ve been tracking the evolution of our BYOD work culture, you’ll know that most enterprises are at some stage of getting a grip on a myriad of issues, including employee adoption, compliance, Shadow IT and user privacy just to name a few. Read More >>>

The Internet of Things: Challenges and Opportunities Across Industries

July 28, 2015 No Comments

with Sam Ganga, DMIZK Research reports that the Internet of Things (IoT) will have 50 billion endpoints by 2010 and will create 2.5 trillion new revenue streams in the next 10 years. That represents a huge opportunity for organizations large and small across all industries. Read More >>>

Capturing Packets Faster in the 100Gbps World

July 27, 2015 No Comments

by Daniel Joseph Barry, NapatechThe number of network end points is growing into the billions as the Internet of Things (IoT) expands its presence, spurred on inexpensive sensors, the rapid adoption of mobile devices and innovative minds. This presents engineers and administrators with the challenge of managing and protecting the network in real time. Read More >>>

Requirements Customers Have For Mobile Payments

July 22, 2015 No Comments

by Kristen Gramigna, BluePayMobile payments can equip small businesses to accept payment by credit or debit card, using the mobile device that small-business owners likely have within reach most of the time. While mobile payment technology can benefit both customer and business owner, some customers remain hesitant about them. Read More >>>

4 Steps to Achieve Strong ERP Governance & Get the Most Out of Your Investment

July 21, 2015 No Comments

Enterprise resource planning (ERP) programs are much more than the software brand that runs them — they can serve as the foundation for business success. However, the majority of companies that operate ERP systems today (no matter the platform) struggle to get the most out of their ERP investment, primarily due to issues with governance.

Analyst Report: 3Q 2015 Corporate IT Spending Trends

July 15, 2015 No Comments

451 Research’s latest ChangeWave corporate IT spending survey shows a very slight uptick in overall U.S. business IT spending going forward. A total of 1,544 respondents involved with IT spending in their organization participated in the May survey, which also focused on business demand for smartphones and PCs. ChangeWave Research is a service of 451 Research.

Empowering the Empowered Customer

July 14, 2015 No Comments

We are living in the age of the empowered customer. Most likely you’ve heard this before but an inordinate number of these discussions have focused on how these “new age” consumers are impacting retailers. While true, this narrow view fails to recognize the larger impact these consumers are having in other industries such as, you guessed it, insurance.

How to Drive Organizational Change with Learning Programs

July 2, 2015 No Comments

Here’s the problem—your organization needs to change. Even the most successful companies realize that “what got you here won’t get you where you want to be.” The challenge for most organizations today is one of transformation. They need new tools, new language, and new frameworks. And it all needs to happen fast.

IT Briefcase Exclusive Interview with Learning@Cisco: New Training Needed to Manage the Internet of Everything

July 2, 2015 No Comments

with Tejas Vashi, Learning@CiscoThe Internet of Everything (IoE) is bringing together people, process, data and things to make networked connections more relevant and valuable than ever before. Understandably, this is accelerating the pace of digital transformation. Read More >>>

What is DevOps, Why it’s the Future, and How to Get it Going With Your Team

June 30, 2015 No Comments

DevOps (Development + Operations) is defined by Wikipedia as a software method that emphasizes communication, collaboration, integration, automation, and measurement of cooperation between software developers and other IT professionals. In spirit, it is a new movement that seeks to integrate all parts of the software development cycle with actual operations, so they run as a team rather than dis-jointed or individual silos that don’t communicate well with each other.

Ensuring User Satisfaction and Performance while Moving Away from IT Infrastructure Siloes

June 25, 2015 No Comments

User experience is top of mind these days as companies both large and small are looking to provide the best user experience – regardless of where the user is located or what type of device is being used. At the same time, many organizations are still managing their IT infrastructure silo by silo. They are finding that having a goal of providing outstanding user experience is difficult to deliver when each component in the IT infrastructure is managed as a discrete silo.

4 Tips for Creating Brand Advocates Out of Father’s Day Shoppers This Year

June 18, 2015 No Comments

Johann Wrede, SAPA recent Customer Experience Index report from Forrester shows companies that outperform competitors in customer experience are more likely to turn customers into repeat customers, and repeat customers into loyal and engaged brand ambassadors. Simply stated? “Customer service is king” is no longer just a marketing tagline, but a mantra that governs how organizations will continue to survive. Read More >>>

5 Steps to Turn Relationships Into Powerful Endorsements

June 17, 2015 No Comments

Customer endorsements are proven to be an extremely powerful sales tactic. Nielson’s 2013 Trust in Advertising study found that 84 percent of consumers prefer and trust word-of-mouth recommendations from people they know over and above any other form of advertising, including branded website ads.

Improving Collaboration and Agility in the Digital Workplace

June 15, 2015 No Comments

It’s more critical than ever before to prepare your workplace for changing work styles and workforce dynamics. Workforces are expected to be more collaborative and agile.

Power to the People: The Benefits of Joining Online IT Pro Communities

June 10, 2015 No Comments

Whether seeking solutions to pressing problems, networking with like-minded professionals or researching products, professionals across nearly all industries benefit from participating in communities every day. For IT professionals specifically, online communities can be a goldmine of resources to help keep up with the constantly changing enterprise technology landscape.

Innovate Your Workspace

June 9, 2015 No Comments

“When someone comes to your office to learn your vision of the future, it’s crucial they feel like they’ve walked into the future, not the past.”

Streamlining the Compliance Process with Automated Monitoring

June 5, 2015 No Comments

So far this year, three large health insurers have disclosed data breaches that affected millions of customers. Social Security numbers, addresses, birthdays, even information about medical conditions, have been stolen for sale to the highest black market bidder. And while the cyber criminals are making money hand over fist, breached companies are losing it.

Doing Versus Planning: The New Way to Build Enterprise Apps

June 4, 2015 No Comments

Aygun Suleymanova, Progress SoftwareWhether a developer is building mobile apps for a small- to medium-sized organization or a multinational enterprise, the apps themselves have to be enterprise-ready. Read More >>>

IT Briefcase Exclusive Interview with Napatech: What the Third Platform Requires of the Network

June 3, 2015 No Comments

Daniel Joseph Barry, NapatechIn this interview, Dan Joe Barry, VP Positioning and Chief Evangelist for Napatech, speaks with IT Briefcase about the emerging technology of software acceleration platforms and tools.Read More >>>

6 REASONS WHY TECHNOLOGY WON’T KILL B2B SALESPEOPLE

June 1, 2015 No Comments

A new report from Forrester Research called “Death of a B2B Salesman,” predicts that one million U.S. B2B salespeople will lose their jobs to self-service e-commerce by 2020. Fears over technology eliminating sales jobs is nothing new, it happened following the advent of both the phone and Internet. Fortunately, the salesperson didn’t die then, they adapted, and according to a multitude of recent studies, the sales industry is evolving and actually entering a period of expansion.

Shining a Bright Light on Your Shadow IT

May 27, 2015 No Comments

Many companies today struggle to get to grips with their “shadow IT.” Shadow IT refers to applications, devices, and services used within a company but not approved by IT. Sometimes the term is a pejorative, presupposing added risk and cost. It may also be considered a source of future innovation. Most Americans just got an object lesson in shadow IT in the controversy regarding the email server used by the former Secretary of State.

Building a Collaborative eDiscovery Team

May 27, 2015 No Comments

Over the last decade, the need to perform electronic discovery (eDiscovery) has become a fact of corporate life. What began in 2006 as a legal mandate prompted by amendments to the U.S. Rules of Civil Procedure, has rapidly spread to jurisdictions in other parts of the world. Whether the need to search for electronically stored information is being created by a pending litigation, Freedom of Information Act request (FOIA) or some other directive, the process is frequently time sensitive and often onerous.

The Robot and I: Working – and Thriving – with Intelligent Automation

May 26, 2015 No Comments

Think “robot,” and what comes to mind? Optimus Prime? C-3PO? Well, think again. In today’s digital age, robots will be valued more for their knowledge work than their physical labor. And rather than robots replacing human workers, a new paradigm of complementary collaboration it taking shape: making smart people smarter by augmenting uniquely human capabilities (like creativity, teamwork, inventiveness, empathy and drive) and acting as an interface between humans and digital smart machines.

Killing Misconception: Five Steps to BPM Success

May 15, 2015 No Comments

by Miguel Valdes Faura, BonitasoftThe common thinking has been that developing and implementing a process-based application will be as complicated and disruptive as a custom development. It doesn’t have to be. Here are five steps to ensure success. Read More >>>

The Most Common Mistakes Website Owners Make

May 15, 2015 No Comments

Do you feel uncomfortable when prospective customers say “I’ll have a look at your website and call you later”? Most business owners are experts in their field — not in website design. In all likelihood you’re currently making one or more very common mistakes with your website that can turn customers off or even put you in legal jeopardy. Here’s our list of the errors which crop up most frequently — check your website for them, and you will probably be glad you did.

3 Ways Automation Technology Drives Business Value

May 13, 2015 No Comments

Gone are the days where CIOs are only responsible for managing IT and service request fulfillment. As demands have evolved throughout the enterprise, CIOs are being asked to fill two additional roles: Chief Solutions Officer and Chief Alignment Officer. IT leaders are now increasingly relied on to develop and execute quick fixes for company-wide issues, while connecting the enterprise technologically and culturally. With so much to juggle, many are turning to automation technology to ensure no objective gets dropped.

CIOs: Here’s How You Find the Value in Skype for Business

May 12, 2015 No Comments

With Microsoft and others rebranding their unified communications offerings (UC), and just about everyone calling 2015 the year of UC, it would seem now is the time for CIOs to get on board. True: More organizations are turning to unified communications. True: IDC predicts the market will grow to $38 billion next year. But even after being told so many times about the benefits of UC, many CIOs are still wary of something that hasn’t delivered on its promise for more than a decade.

4 Steps to Making a Smart Transition to the Cloud

May 11, 2015 No Comments

by Chris Unruh, Grant Thornton LLPDuring the past several years, cloud-based business applications and solutions have emerged as the next frontier for the IT function. The cloud has the potential to transform the way companies operate and enable businesses to access world-class software with little upfront cost. Read More >>>

How to Future-Proof Your Contact Center Technology and Find Your Competitive Advantage

May 8, 2015 No Comments

Tim joined NewVoiceMedia in July 2011. He has over 20 years’ experience as a leader in the IT industry. He served as VP and board member of RSA Security’s international business for seven years where he ran marketing in EMEA, Asia Pacific and Japan. He spent two years as Chief Marketing Officer for SaaS/Cloud-based email management provider Mimecast.

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