Inside the Briefcase


IT Briefcase Exclusive Interview with IBM: How Major Snow Storms Effect Shopping Trends

IT Briefcase Exclusive Interview with IBM: How Major Snow Storms Effect Shopping Trends

with Jay Henderson, IBM Commerce
In this interview, Jay Henderson, Director, Product Strategy, IBM Commerce, speaks with IT Briefcase on how trends such as extreme weather and holiday shopping impact online commerce and what it means for retailers.




Briefcase Highlights


MOBILE

Identifying the Best Smartphone Plan

September 3, 2015 No Comments

The end of the year festive season comes with numerous offers from all quarters. Sometimes consumers get confused with the many promotional campaigns available during this period. One of the areas that experience heightened attention is the mobile phone industry. Many consumers get lost in the chaotic marketing campaigns that seek to sell different mobile phone options. Generally, the two most common options include the pay as you go phones, and the bill pay phones. Apparently, it is very easy for the lucrative offers from Smartphone vendors to distract consumers from noticing the nitty gritty of the different plans on offer.

How Mobile SEO Differs from Desktop SEO

August 25, 2015 No Comments

It’s a matter of fact that many businesses today overlook the impact that mobile browsing has on them, and many are not putting any plans in place for the future when most online activity is likely to take place on mobile devices such as smartphones and tablets. Although a few businesses are taking advantage of this today rather than waiting until they have no choice, and to them it may not seem like there’s much of a problem. However, providers of SEO tools that we all use appear to be under the impression that the market is not yet asking for tools and features to track the impact of mobile on social revenue and search. Perhaps the reason behind this is that marketers aren’t fully aware of the differences and impacts.

The Future of Mobile Microsoft

August 18, 2015 No Comments

In recent years, Microsoft’s hustle to compete with newer, more flexible technology innovators like Google, Apple, and Samsung has resulted in a handful of enthusiastic projects. However, despite Microsoft’s unchallenged supremacy in computing, Microsoft phones are few and far between. Windows 8, the operating system for the mobile era, was beautiful and seamless on touch devices, but wasn’t perfect. Though a few of their tablets, including the most recent Surface Pro 3, have earned top reviews, most Microsoft users prefer true laptops — and continue to reminisce about the powers of XP.

Should You Provide Your Staff with Smartphones?

August 18, 2015 No Comments

Smartphones have been around for years now, with the first gen iPhone that started the revolution now all the way back in 2007. Just about every business now reaps the benefits of being able to communicate with customers through the new means that smartphones made possible, like custom apps, and the fact that thanks to their phones, most people are now online all the time and readily checking things like Twitter, Facebook and their email.

Minimizing Costs, Maximizing Value of IP Telephony

August 14, 2015 No Comments

IT  leaders  face the challenge  of  delivering  improved  collaboration  capabilities  while   also minimizing  cost  of  operations.  Consequently,  understanding the  ability  of  IP Telephony (IPT) and Unified  Communications  (UC)  solutions  to  provide robust  technology affordably is  critical  for  overall  IT success.

9 Things to Consider Before Choosing A Cloud Phone Provider

August 14, 2015 No Comments

Businesses today are turning to cloud phone systems more than ever, but how do you know which one is right for you? To choose the one that’s best for your business, we’ve dialed it down to nine simple questions you should ask before pressing one for yes.

An Update on M&A in the Online and Mobile Industry

August 3, 2015 No Comments

The ongoing shift of consumers’ time and marketing spend to digital channels has been significant in the past few years and it is expected to continue unabated at a 20%+ annual pace. In terms of M&A activity, Online and Mobile transaction volume increased 12 percent from second half 2014 to first half 2015. Aggregate value rose nine percent, from $64.55 billion to $70.27 billion. The median revenue multiple decreased from 2.6x to 2.3x, while the median EBITDA multiple declined from 13.7x to 10.3x. The peak for both volume and value over the past two-and-a-half years occurred in first half 2015.

Advantages Of A Call Center Phone System

August 3, 2015 No Comments

As businesses grow, customer service becomes more challenging. One cost-effective way to help ensure continued high-quality customer service is to upgrade to a better call center phone system. The solution is not to buy more sophisticated phones with features employees will never use. A new phone system can automatically route calls to the correct agent, not just the next one available. Administrators can set up rules for how each type of request is handled, according to David Waring of the product review website, FitSmallBusines.com.

IT Briefcase Exclusive Interview: BYOD Planning with an Eye for the Future

July 30, 2015 No Comments

with Israel Lifshitz, NuboIf you’ve been tracking the evolution of our BYOD work culture, you’ll know that most enterprises are at some stage of getting a grip on a myriad of issues, including employee adoption, compliance, Shadow IT and user privacy just to name a few. Read More >>>

Will Windows 10 bring revival to its mobile platform?

July 29, 2015 No Comments

With the release of Windows 10 comes another opportunity for Microsoft to align its direction for mobile to better serve developers and IT departments. Together with a subtle name change to Windows 10 Mobile, Microsoft is looking to draw a line in the sand on its failed attempt to chase Apple in the consumer market with Windows Phone.

Is “Bring Your Own Device” Presenting New Threats to Cyber Security?

July 23, 2015 No Comments

In recent years there has been an increase in the number of companies allowing employees to use their own devices at work including mobiles, tablets and laptops. In fact more than just allowing it, some businesses actually encourage ‘bring your own device’ in their quest to reduce their IT overheads.

Requirements Customers Have For Mobile Payments

July 22, 2015 No Comments

by Kristen Gramigna, BluePayMobile payments can equip small businesses to accept payment by credit or debit card, using the mobile device that small-business owners likely have within reach most of the time. While mobile payment technology can benefit both customer and business owner, some customers remain hesitant about them. Read More >>>

Your Mobile Wallet Isn’t Safe

June 29, 2015 No Comments

with Dror Nadler, CellroxAs mobile payments barrel forward like a freight train, the potential consequences of cyber breaches grow in severity. 30 percent of U.S. shoppers already use mobile wallets, and 62 percent of shoppers who don’t use a mobile wallet expect to adopt one in the next year, according to a 2015 report from Interactions marketing group. Read More >>>

3 Ways Mobile Changed Business

June 9, 2015 No Comments

Business hasn’t been as usual since mobile entered the scene. Mobilizing technology with network-connected devices like smartphones, tablets, and ultra-thin laptops has pushed innovation in general and specifically mobile integration at work. Here are three major ways mobile technology has changed business.

IT Briefcase Exclusive Interview: Weighing the Options for Mobile Design in a Google-centric World

May 26, 2015 No Comments

with Sam Ganga, DMIIn this interview, Sam Ganga at DMI speaks with IT Briefcase on the three fastest-growing trends for addressing ecommerce through the mobile web and provide the pros and cons of each. Read More >>>

Sapphire Screens and the Phire project: How Apple wants to improve the iPhone screens

May 18, 2015 No Comments

iPhone is one of the costliest gadgets we have in the market, with the latest iPhone 6 Plus model starting from $299. With the difficulty in customizing user experience where iPhones are concerned, and the fact that Apple products cost a lot of money for repair, a lot of customers end up buying Android systems and cheaper models. Apple however remains unfazed at the fact that a high price could be a turn off for many potential customers, and is simply focusing on matters which will ultimately pay off well.

Track Your Spending Habits With a Money-Management App

April 29, 2015 No Comments

Money management is probably at the forefront of your mind. While everyone should have a long-term plan for their investments, yours will do you no good if you aren’t also watching your money on a day-to-day basis. You should have a monthly budget, spending categories with soft and hard caps, and a system to keep track of it all and rein in your spending. If you don’t have responsible spending habits, you don’t have responsible saving habits; it’s that simple.

5 iPhone Reading Apps You Won’t Want To Miss

April 22, 2015 No Comments

Are you just getting on the e-reading bandwagon after all this time? Perhaps you want to test it out instead of investing in an e-reader right away. Whether you have an iPad or Nook tablet there is something out there for everyone. Whatever the case may be, you can test how you like this new found hobby by using your iPhone on the go. And with the widely available reading apps for iOS, you just might fall in love with one of them.

Tools For Quick & Efficient Mobile Application Development In 2015

April 8, 2015 No Comments

We know how cumbersome it can be to develop fast, efficient and multiple platform compatible mobile applications. Every platform is unique & exhibits distinct features, behavior and capabilities. Cross-platform compatible apps are need of the hour. A developer needs to find the solutions to create the best applications that work well with most of the mobile devices without using up all the resources on creating apps for just a few platforms at a time. Fortunately, a wide variety of mobile application development tools are available in the online market that can be used to achieve your goals and objectives.

COPE vs. BYOD vs. CYOD – How Should an Enterprise Choose?

March 31, 2015 No Comments

by Mitch Black, MOBIRecently, there has been a great deal of debate in the world of mobile devices and how they function in the enterprise. There’s BYOD (Bring Your Own Device) vs. COPE (Corporate Owned, Personally Enabled), and now even CYOD (Choose Your Own Device). Read More >>>

Outsourcing Your Enterprise Mobility Management: Considerations and Questions

March 26, 2015 No Comments

Nieslen reports that mobile Web adoption has grown at a rate eight times faster than Web adoption in the 1990s and early 2000s. More than 1.2 billion people are accessing the Web from their mobile devices. This explosion of mobility creates exciting opportunities to serve customers better and more quickly, as well as allow employees greater work flexibility. It also creates a strain in IT resources.

Mobile Security: iOS, Android and Windows Phone

March 26, 2015 No Comments

There is a lot of competition between Apple, Google and Microsoft, especially in the smartphone realm with iOS, Android and Windows phones. Security is becoming a frequently discussed issue on smartphones as they play a larger role in people’s lives.

Mobile Metrics are a Global Future

March 26, 2015 No Comments

Mobile payment – you’ve heard all about it, right? First it was Google Wallet, then it was Apple Pay. Say, when was the last time you’ve made a payment with either? It’s a rather sad story involving industry behemoths with grand ambitions going up against leviathans with other ideas. We’d all love to pay with our phones, but no one seems to be able to make that happen.

Gartner Digital Workplace Summit 2015

March 20, 2015 No Comments

Gartner Digital Workplace Summit 2015, May 18-20, Orlando, FL., delivers the strategic insights and actionable advice needed to redesign your organization’s work environment.

IT Briefcase Exclusive Interview with IBM: How Major Snow Storms Effect Shopping Trends

March 18, 2015 No Comments

with Jay Henderson, IBM CommerceIn this interview, Jay Henderson, Director, Product Strategy, IBM Commerce, speaks with IT Briefcase on how trends such as extreme weather and holiday shopping impact online commerce and what it means for retailers. Read More >>>

Avert Security Risks of Messaging Apps in the Enterprise

February 25, 2015 No Comments

BYOD users like the ease of consumer apps for messaging and calling, in both personal and corporate use. Does this undermine the security of enterprise messaging and business calling? What should the enterprise do to make sure that corporate data in messages and call logs are protected in this situation?

A Comprehensive View Into the Ever-Evolving World of Mobile Technologies

February 20, 2015 No Comments

When people discuss advances in technology, the conversation often touches upon how quickly things are moving: one barely gets their hands on the latest iPhone or tablet before it is, effectively, obsolete. While it is difficult to ignore the rapidly shifting nature of mobile technologies, Sebastian Thalanany, the author of Mobile Evolution: Insights on Connectivity and Service, encourages us to take a new point of view: the confluence of this technology and art, and the profound impact of interdisciplinary and interdependent considerations in this blended landscape.

Mobile Security: Confidence ebbs as BYOD booms

February 19, 2015 No Comments

Download this IDG Quick Pulse paper and read the results of the IDG survey on mobile security and learn how to improve your own organizations mobile security.

Cheat Sheet: Mobility and Your Remote Workforce: What to Consider Before Deploying New Laptops

February 12, 2015 No Comments

Download this paper today to learn about how combining the right hardware upgrades with newer OS options and endpoint management software can provide the needed protection against today’s security risks.

“The Offline Problem”: How to Solve the Biggest Hurdle Facing the Mobile Workforce

February 10, 2015 No Comments

by Richard Rabins, Alpha SoftwareDespite the opportunities that mobilizing the workforce offers, enterprises have deployed a surprisingly small number of apps due to the challenges inherent with mobile app development. Read More >>>

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