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Ironclad SaaS Security for Cloud-Forward Enterprises

Ironclad SaaS Security for Cloud-Forward Enterprises

The 2015 Anthem data breach was the result of...

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Gartner IT Sourcing, Procurement, Vendor and Asset Management Summit 2018, September 5 – 7, in Orlando, FL

Gartner IT Sourcing, Procurement, Vendor and Asset Management Summit 2018, September 5 – 7, in Orlando, FL

Register with code GARTITB and save $350 off the...

Infographic: The Three Pillars of Digital Identity: Trust, Consent, Knowledge

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8,434 adults were surveyed to gauge consumer awareness of...

FICO Scales with Oracle Cloud

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Millennials in your workforce: Four ways to reduce contact center agent turnover

October 11, 2018 No Comments

Contact centers cite agent turnover as their top challenge. This turnover—paired with high absenteeism and poor job satisfaction—significantly impacts financial performance. Plus, many agents today are millennials who have unique wants and needs as employees.

Learn what matters most to millennial agents so you can build a more satisfying workplace that’s also cost-effective.

Read this ebook and see how you can:

  • • Use simulation to allocate agent hours and reduce the costs of unplanned hours
  • • Follow the data to understand why top performers are successful
  • • Customize training to place people in new positions and get them up-to-speed quickly

DOWNLOAD EBOOK

Screen Shot 2018 10 11 at 9.23.45 PM 300x230 Millennials in your workforce: Four ways to reduce contact center agent turnover

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