Inside the Briefcase

How Security in Tech is Being Reinforced

How Security in Tech is Being Reinforced

In an increasingly digital world, security has become a...

2022 Business Spend Management Benchmark Report

2022 Business Spend Management Benchmark Report

Read the 2022 Coupa Benchmark Report to explore 20...

Cloud Security: Understanding “Shared Responsibility” … and Keeping Up Best Security Practices

Cloud Security: Understanding “Shared Responsibility” … and Keeping Up Best Security Practices

Cloud computing has been around for many years now,...

Webcast: HOW TO SCALE A DATA LITERACY PROGRAM AT YOUR ORGANIZATION

Webcast: HOW TO SCALE A DATA LITERACY PROGRAM AT YOUR ORGANIZATION

Join data & analytics leaders from Starbucks, Cardinal Health,...

How EverQuote Democratized Data Through Self-Service Analytics

How EverQuote Democratized Data Through Self-Service Analytics

During our recent webinar on scaling self-service analytics, AtScale...

Right Here, Right Now: Delivering Real-Time Customer Response

June 19, 2013 No Comments

WATCH WEBCAST

Thanks to smart phones, your customers have immediate access to a wealth of information right at their fingertips. And that means when they have a question they are going to expect an immediate answer. Smart companies know they need to have rock-solid systems in place to empower their customers and ensure their service team has the resources to provide flawless, real-time interactions that solidify customer loyalty and satisfaction.

Watch this webinar and learn how to:

  • Reduce overhead by giving customers strategic access to their account information
  • Create more meaningful customer interactions by leveraging online exposure
  • Enable fast, accurate responses by ensuring customer service representatives see the same data customers see

Speakers:

Brian Phelps
Senior Certified Consulting Specialist
IBM Enterprise Content Management

David Jenness
IBM Enterprise Content Management

WATCH WEBCAST

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