12 Ways to Gain Faster ROI from APM

July 23, 2012 No Comments

SOURCE:  APMdigest

Back in March I wrote a blog entitled The Many Dimensions of User Experience Management, in which I suggested that UEM was not in any way just a subset of APM or application performance management, but part of a larger continuum inclusive of business impact, user productivity and even portfolio planning.

Although I didn’t say it in that blog, I had come to see UEM as a bi-directional mirror in which one side reflects back into application and infrastructure components, and the other side reaches across into the business to capture an image of user behavior, application preferences, business process impacts, customer relationship management, security-related vulnerabilities and business outcomes ranging from revenue to value-chain optimization.

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