Are CRM Solutions Soon To Be Displaced By Dynamic BPM?

As I mentioned in a blog post last April, in the midst of the buzz in the CRM technology world about “social” and “mobile,” I continue to see rising demand for customer management solutions that have a strong core of workflow and business process management capabilities. I call this phenomenon “CRM meets BPM.”

I have just launched a research cycle to delve into the topic more deeply and would very much like get your perspective on this trend.

Read More of William Band’s Blog Post on Forrester