Inside the Briefcase

IT Briefcase Exclusive Interview: Top IoT Trends and Predictions for Organizations in 2016

IT Briefcase Exclusive Interview: Top IoT Trends and Predictions for Organizations in 2016

with Mike Martin, nfrastructure
In this interview, Mike Martin,...

Unleash the Power of Global Content

Unleash the Power of Global Content

globeYour business depends on pushing accurate and dynamic content...

Clicking Away Your Right to Privacy

Clicking Away Your Right to Privacy

Before using any standard Internet service provider for e-mail...

Top Questions to Ask Before Implementing VoIP

Top Questions to Ask Before Implementing VoIP

Thinking about a move away from traditional phone lines...

Happy Halloween: Bad Cyber Security is Scary

Happy Halloween: Bad Cyber Security is Scary

National Cyber Security Awareness Month and Halloween are both...

CRM Watchlist 2012 Winners – Customer Service Strikes Again

January 31, 2012 No Comments

SOURCE: ZDNet

The funny thing is that for all kinds of reasons, customer service has been the lynchpin for what we’ve all called Social CRM. That means going well beyond the contact center and well beyond the ordinary customer service interactions that we’ve come to…. love/hate/pick one.

But customer service has broader implications than it used because customers aren’t only communicating their frustrations in multiple channels, they are asking questions and getting answers in places not owned by the company.  The winners this year represent different levels of execution when it comes to the thinking on those broader implications – but all of them execute really well in whatever way they do.

Let’s get down for KANA, Moxie, Parature, Pegasystems and Sword Ciboodle – in that (alphabetical) order.

Click here to read more of this blog post by Paul Greenberg

Blogs, Featured Blogs

Leave a Reply

(required)

(required)


ADVERTISEMENT

Women in Technology Summit San Jose

TDWI Orlando 2015

Gartner Identity & Access Management Summit

Gartner Data Center Las Vegas

ITBriefcase Comparison Report

Cyber Security Exchange