Inside the Briefcase

The 5 Most Common Application Bottlenecks

The 5 Most Common Application Bottlenecks

Application bottlenecks can lead an otherwise functional computer or...

How Machine Learning Helps Improve the Security Industry

How Machine Learning Helps Improve the Security Industry

We’ve been moving more and more towards computerized processes...

Transformation on a Global Scale

Transformation on a Global Scale

Necessity may be the mother of invention, but it’s...

IT Briefcase Exclusive Interview: As Container Adoption Swells, So Do Security Concerns

IT Briefcase Exclusive Interview: As Container Adoption Swells, So Do Security Concerns

Fei Huang, NeuVector
In this Fresh Ink interview segment,...

6 Marketing Strategies for Your Small Business

6 Marketing Strategies for Your Small Business

One of the main problems facing small businesses is...

Microsoft’s Brad Wilson on the Future of CRM

May 26, 2011 No Comments

Blog Post bu Geoffrey James

I don’t write much about CRM in this blog, but I recently had a conversation with Brad Wilson, who is the general manager of Microsoft CRM.  Brad knows the CRM business up and down, so I thought it would worthwhile to post some highlights of our conversation.

Click here to view their conversation!

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