On the Prowl for Thought Leadership

August 15, 2011 No Comments

CRM Evolution is a very good show bringing together some great names in CRM leadership, and I’m sure it’s helpful for educating people new to CRM and social media on how to implement and use the stuff. But the collective result is, in my eyes, mush — a bunch of greatest hits from when social was new. It isn’t anymore.

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SOCIAL BUSINESS

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