Inside the Briefcase

How to Best Utilise Analytics in all its Forms

How to Best Utilise Analytics in all its Forms

Analytics is one of the most indispensable tools any...

2016 APM Reference Guide: Application Performance Monitoring

2016 APM Reference Guide: Application Performance Monitoring

IT Briefcase Analyst Report
This product guide allows you to...

IT Briefcase Exclusive Interview: Top IoT Trends and Predictions for Organizations in 2016

IT Briefcase Exclusive Interview: Top IoT Trends and Predictions for Organizations in 2016

with Mike Martin, nfrastructure
In this interview, Mike Martin,...

Unleash the Power of Global Content

Unleash the Power of Global Content

globeYour business depends on pushing accurate and dynamic content...

Clicking Away Your Right to Privacy

Clicking Away Your Right to Privacy

Before using any standard Internet service provider for e-mail...

Pegasystems Enhances Real-Time Decision Management Solution

November 5, 2010 No Comments

SOURCE:  Pegasystems

Pegasystems (NASDAQ: PEGA), the leader in business process management (BPM) and a leading provider of customer relationship management (CRM) solutions, today announced the latest release of its Chordiant Decision Manager (CDM) offering.  Pegasystems’ CDM suite of predictive decisioning technology empowers companies to become more agile and responsive to customer needs, by delivering next-best action and intent-driven interactions across all channels, enabling organizations to significantly increase revenue by providing the right offer to their customers at the right time.

CDM guides customer interactions with real-time recommendations that take into consideration the customer’s history, uniqueness and likely behaviors. Through its adaptive decisioning capabilities, CDM enables businesses to more accurately predict, adapt, and respond to customer behavior and unique needs. This ensures that activities like retention and up-sell/cross-sell offers become a solution-driven interaction that ensure the appropriate balance between the customers expected experience and an organization’s business and customer lifetime value objectives.

Highlights:

Pegasystems’ new release of CDM features enhanced decisioning capabilities and improved ease of use and these key innovations:

  • Intelligence –Adaptive decisioning capabilities enable the system to automatically monitor and continuously align the offers presented to the customers’ intent throughout every interaction, providing further revenue opportunities for organizations.   Enhancements to this solution component now give consideration to dynamic data created throughout the execution of each customer strategy, improving and accelerating the self-learning capabilities of the system.
  • Scalability – CDM has been proven in some of the world’s largest organizations to automate key business decisions.  This latest version of CDM takes advantage of recent advancements in technology to improve performance by up to 60%. The system is now capable of adjusting to more real-time inputs and delivering more propositions faster than ever before.

  • Usability – Enhanced configuration capabilities enable business users to more easily create and modify their customer strategies. 

View Press Release

APPLICATION INTEGRATION

Leave a Reply

(required)

(required)


ADVERTISEMENT

AnDevCon


American Customer Festival 2016 New York

ITBriefcase Comparison Report

Cyber Security Exchange