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How Machine Learning Helps Improve the Security Industry

How Machine Learning Helps Improve the Security Industry

We’ve been moving more and more towards computerized processes...

IT Briefcase Exclusive Interview: As Container Adoption Swells, So Do Security Concerns

IT Briefcase Exclusive Interview: As Container Adoption Swells, So Do Security Concerns

Fei Huang, NeuVector
In this Fresh Ink interview segment,...

6 Marketing Strategies for Your Small Business

6 Marketing Strategies for Your Small Business

One of the main problems facing small businesses is...

Inside the Play Business: The Influence of JavaScript in Android Applications

Inside the Play Business: The Influence of JavaScript in Android Applications

The mobile gaming industry is one of the most...

How Technology Continues to Change the Health Sector

How Technology Continues to Change the Health Sector

Thanks to the latest health care technologies, more people...

Thoughts on Paul Greenberg’s CRM 2011 Watchlist

January 17, 2011 No Comments

CRM and social CRM expert Paul Greenberg finished posting his CRM 2011 Watchlist series this week. It’s six parts totaling more than 35,000 words. It’s a much more detailed and comprehensive view of the CRM space than you would expect from a Magic Quadrant or Wave report, and it’s completely free. Greenberg covers both vendors and consulting companies. It’s less formal than the Magic Quadrant and Greenberg does a lot of shooting from the hip.

Greenberg used the following subjective criteria to rank the companies: financial performance; management; state of technology products; partnerships/alliances; mission/vision; market presence/impact; thought leadership and corporate culture. Greenberg didn’t rank the winners in any particular order, but he did reveal which vendor scored the highest. The answer probably won’t surprise you.

Click here to read more of Klint Finley’s review

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