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Driving Better Outcomes through Workforce Analytics Webcast

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Webcast: Right Here, Right Now: Delivering Real-Time Customer Response

June 17, 2013 No Comments

Event Date: WED. June 19th at 1:00 PM Eastern Daylight Time

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Thanks to smart phones, your customers have immediate access to a wealth of information right at their fingertips. And that means when they have a question they are going to expect an immediate answer. Smart companies know they need to have rock-solid systems in place to empower their customers and ensure their service team has the resources to provide flawless, real-time interactions that solidify customer loyalty and satisfaction.

Watch this webinar and learn how to:

  • * Reduce overhead by giving customers strategic access to their account information
  • * Create more meaningful customer interactions by leveraging online exposure
  • * Enable fast, accurate responses by ensuring customer service representatives see the same data customers see

This webinar reveals how delivering real-time customer responsiveness can deliver the competitive edge you need.

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