What’s the Future of BPM? Ask the End UserMay 7, 2012 No Comments
There’s a lot of theoretical talk in BPM circles about proper methodologies and principles for automating processes — and rightly so. With that in mind, though, it’s too often that we forget the ultimate objective of any BPM project: making life easier for the end user. Simply put, how do we make life easier for end users? There are three pillars — which will be key themes in BPM for 2012 and beyond — that are critical to BPM projects succeeding in today’s IT environments.
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